Operations Lead

M7 Health

. Lead implementation experiences at new M7 Health customer sites .

Posted 11/6/2026full-timeRemote • New York • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management capabilities, effectively coordinating with hospital leadership and staff to ensure successful implementation and adoption of the M7 platform. Proficient in training stakeholders and synthesizing feedback for continuous product improvement.

Highest-signal resume keywords

Project ManagementM7 Platform TrainingHospital Staffing WorkflowsCustomer Relationship ManagementProactive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementM7 Platform ConfigurationImplementation ExperienceActivation CoordinationRisk Identification

Soft Skills

Clear CommunicationCollaborationProblem-SolvingAdaptabilityCustomer Engagement

Tools & Technologies

M7 Platform

Industry Keywords

HealthcareHospital OperationsNursing Unit WorkflowsStakeholder EngagementProduct Improvement

About the role

Key responsibilities & impact

Lead implementation experiences at new M7 Health customer sites
Own relationships with facility leaders and coordinate activation activities
Project manage the full go-live process, ensuring activities are planned, assigned, and successfully executed
Understand hospital staffing workflows, including unit-specific operations
Ensure all units and personnel are correctly accounted for in the M7 platform
Train unit leadership and key stakeholders on the M7 platform
Drive successful platform adoption during the first month after go-live
Maintain relationships with facility leaders and nurse managers
Monitor platform engagement and proactively address adoption barriers
Synthesize customer feedback and surface product-improvement patterns to the product team
Improve playbooks, share learnings, and help teammates develop product mastery

Requirements

What you’ll need

Strong project management skills and ability to run activations end-to-end
Ability to coordinate with hospital leadership, hundreds of staff members, and internal team members over multiple weeks
Ability to independently plan and execute projects
Ability to understand nursing-unit staffing workflows and configure the M7 platform appropriately
Ability to train unit leadership and key stakeholders on the M7 platform
Clear, proactive communication with customers and internal stakeholders
Ability to identify risks and translate complex operational situations into clear updates
Ability to teach people new technology and build collaborative customer relationships
Willingness to travel substantially, typically twice per month for 2–3 days per trip
Availability to work Eastern Time hours during the standard workday
Must be authorized to work in the United States

Benefits

Comp & perks

Annual performance-based bonus
Healthcare benefits
Remote work arrangement
Access to the Manhattan office
In-person collaboration opportunities