CSS Support Engineer, L2

M9 Solutions

. Serve as a technical liaison and provide first-line support to data engineers using the Palantir Foundry platform .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Python, PySpark, and SQL while serving as a technical liaison for the Palantir Foundry platform. Strong communication and organizational skills are essential for supporting users and collaborating with product engineers to enhance platform functionality.

Highest-signal resume keywords

Python ProficiencyPySpark ProficiencySQL SkillsCustomer Support ExperienceAnalytical Software Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonPySparkSQLJavaTypeScriptJavaScriptAPIsRESTful ServicesCode BranchingTesting

Soft Skills

Exceptional English WritingCommunication SkillsOrganizational SkillsTask ManagementIndependence

Tools & Technologies

Palantir FoundryAnalytical Software Platforms

Industry Keywords

Data EngineeringUser SupportScalabilityEfficiencyDocumentation

Tech Stack

Tools & technologies

JavaJavaScriptPySparkPythonSQLTypeScript

About the role

Key responsibilities & impact

Serve as a technical liaison and provide first-line support to data engineers using the Palantir Foundry platform
Develop an in-depth understanding of Foundry applications to address user inquiries
Collaborate with product engineers to identify, diagnose, and resolve user-reported bugs
Lead support initiatives focused on scalability and efficiency
Improve and expand core documentation
Convert observed trends into actionable feature requests with product engineers
Support the platform's continuous evolution and stability

Requirements

What you’ll need

U.S. citizen or lawful permanent resident
Background in Computer Science, Engineering, Information Systems, or another technical field
Proficiency in Python and PySpark
Additional skills in SQL, Java, and TypeScript/JavaScript viewed favorably
Understanding of APIs, RESTful services, code branching, and testing
Exceptional English writing and communication skills
Experience with analytical software platforms and large-scale data utilization
Familiarity with advanced data analysis and engineering techniques
Prior customer support experience, preferably involving complex software platforms
Ability to operate independently with minimal oversight
Strong organizational and task-management skills
Commitment to continuous learning and adapting to evolving workflows

Benefits

Comp & perks

Competitive compensation package
M9 Benefits (benefits details linked in the posting)
Equal opportunity and support for veterans, transitioning service members, military spouses, and dependents