CSS Support Operations Analyst

M9 Solutions

. Handle customer inquiries through the ticketing system for commercial customers .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational skills in managing high-volume workflows and systematic troubleshooting of technical issues. Proficient in customer support operations, with a focus on improving processes and maintaining up-to-date training materials.

Highest-signal resume keywords

Customer Support ExperienceSQL ProficiencyTechnical TroubleshootingOperational Process ImprovementAnalytical Software Platforms

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPySparkJavaTypeScriptJavaScriptTroubleshootingDebuggingSystematic PrioritizationWorkflow ManagementTechnical Writing

Soft Skills

Attention to DetailIndependent Decision-MakingExcellent CommunicationAdaptabilityCollaboration

Tools & Technologies

Ticketing SystemCustomer Enablement ToolsAnalytical Software Platforms

Industry Keywords

Customer InquiriesTechnical SupportPlatform ApplicationsTraining MaterialsHigh-Volume Workflows

Tech Stack

Tools & technologies

JavaJavaScriptPySparkSQLTypeScript

About the role

Key responsibilities & impact

Handle customer inquiries through the ticketing system for commercial customers
Collaborate with product engineers, implementation teams, and enablement engineers to identify root causes and fix problems
Reproduce client-reported problems and use systematic troubleshooting to resolve technical issues
Develop a deep understanding of the platform’s applications
Keep Foundry training materials updated with the latest product changes
Operate and build tooling and infrastructure to scale customer enablement

Requirements

What you’ll need

U.S. citizen or lawful permanent resident
Strong operational skills with proven ability to manage high-volume workflows with attention to detail and systematic prioritization
Passion for improving customer support operations and maintaining training materials
Ability and willingness to quickly familiarize oneself with platform-specific and project-specific workflows
Ability to work independently, making decisions with minimal supervision
Excellent English writing and communication skills, including engagement with technical and non-technical users on complex, sensitive topics
Comfort working in a fast-paced environment with dynamic objectives and user iteration
Preferred: Experience providing customer support, troubleshooting, and debugging issues, preferably on complex technical software platforms
Preferred: Experience with analytical software platforms and large-scale data
Preferred: Track record of improving support processes and scaling operations
Preferred: Proficiency with SQL, PySpark, Java, TypeScript/JavaScript, or similar
Preferred: Background in Computer Science, Engineering, Information Systems, or another technical field

Benefits

Comp & perks

Competitive compensation package
M9 benefits package (details linked in the posting)