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Machinify

Client Liaison

Machinify

. Coordinate the cross-functional client team and drive plan achievement, revenue retention, client satisfaction, and growth across Machinify’s Payment Integrity product suite.

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $125,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and operational implementation within the healthcare sector, with a strong focus on payment integrity and compliance. Proficient in project management and effective communication, ensuring successful client engagement and satisfaction.

Highest-signal resume keywords
Client Relationship ManagementHealthcare Payment IntegrityProject ManagementRegulatory Compliance KnowledgeMS Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Healthcare ExperienceClaims Lifecycle KnowledgeMeeting FacilitationData AnalysisTraining Program Development
Soft Skills
Excellent Communication SkillsInterpersonal SkillsPresentation SkillsSelf-StarterCollaborative Teamwork
Tools & Technologies
SaaS Claims PlatformsConcept-Based Payment Integrity ProgramsSentinel Performance Reporting
Certifications & Qualifications
Professional Coder Certification (CPC, CPC-A, CCA, CCS, CCS-P, RHIT, RHIA)
Industry Keywords
CMS GuidelinesMedical Payment PolicyHealth Plan OperationsClient SatisfactionRevenue Retention

About the role

Key responsibilities & impact
  • Coordinate the cross-functional client team and drive plan achievement, revenue retention, client satisfaction, and growth across Machinify’s Payment Integrity product suite.
  • Serve as the primary client contact and trusted advisor for client operational representatives.
  • Build and sustain client relationships, identify client needs, and surface potential issues proactively.
  • Collaborate with the Client Success Team on client strategic plans and lead tactical execution.
  • Promote Concept adoption and acceleration through organization, communication, and project management.
  • Identify and communicate cross-product opportunities across Machinify’s Payment Integrity platform.
  • Manage operational implementation and execution of client payment policy decisions across Operations, Product, Appeals, Production, and Technical teams.
  • Coordinate and manage joint client and internal meetings, including scheduling, facilitation, agendas, materials, minutes, action items, and logistics.
  • Maintain accurate client documentation in Machinify’s client library.
  • Manage internal and external client initiatives and joint projects, including Concept rollouts and platform enhancements.
  • Monitor Concept and Sentinel performance, analyze monthly reports, investigate data anomalies, and develop action plans.
  • Provide client testing support for operational and Concept-related initiatives.
  • Maintain escalation plans and monitor file processing and Concept scoring statistics.
  • Provide or coordinate production reporting, surface insights and trends, and develop recommendations.
  • Identify client education needs and develop and deliver client training programs.
  • Manage client inquiries and triage them across internal teams.
  • Participate as an operational subject matter expert in Payment Integrity initiatives.
  • Complete special projects and other assigned duties.

Requirements

What you’ll need
  • Bachelor's degree or higher preferred, or equivalent experience, required.
  • Knowledge of CMS guidelines and other regulatory compliance guidelines and mandates, and medical payment policy.
  • 4+ years of related healthcare experience with strong knowledge of health plan operations and the claims lifecycle.
  • 4+ years of experience in client relationship management or consulting, interacting with various roles and levels, with a strong focus on the healthcare setting.
  • 4+ years of project or team management experience, including meeting facilitation and follow-through on deliverables.
  • Highly proficient in MS Office Suite: Excel, Word, and PowerPoint.
  • Excellent written and verbal communication and interpersonal skills.
  • Strong presentation skills; prior experience delivering training classes is a plus.
  • Demonstrated success in developing strong, trust-based professional relationships with clients across multiple roles and levels.
  • Self-starter with the ability to work well independently and a track record of successful outcomes within a collaborative team environment or matrix structure.
  • Professional coder certification (CPC, CPC-A, CCA, CCS, CCS-P, RHIT, or RHIA) not necessary but a plus.
  • Prior experience working with a healthcare payment integrity or claims analytics platform.
  • Familiarity with Concept-based payment integrity programs, Sentinel performance reporting, or similar SaaS claims platforms is a plus.
  • Travel requirement up to 10%.

Benefits

Comp & perks
  • Work from anywhere in the US! Machinify is digital-first.
  • Top Medical/Dental/Vision offerings
  • FSA/HSA
  • Tuition reimbursement
  • Competitive salary
  • 401(k) with company match
  • Additional health and wellness benefits and perks
  • Flexible and trusting environment where you’ll feel empowered to do your best work