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Public Policy Manager – MENA
Mackin Talent. Track and assess policy issues in the MENA region related to risks of on-platform harm across all Meta Family of Apps (FoAs) .
About the role
Key responsibilities & impact- Track and assess policy issues in the MENA region related to risks of on-platform harm across all Meta Family of Apps (FoAs)
- Flag emerging risks and trends to the Public Policy team for proactive intervention
- Triage inbound content-related requests from external partners across the region
- Coordinate with relevant internal teams to follow up and resolve cases
- Escalate blockages or unresolved issues to sub-regional heads or designated country Points of Contact (PoCs)
- Ensure proper documentation, closure, and external response for each case
- Support MENA Policy Stakeholders in resolving access issues to FoAs
- Manage account escalations from external partners, including verification and account ownership, triaging, follow-up, and case closure
- Escalate persistent issues to sub-regional heads or country PoCs
- Maintain the team calendar, including offsite dates, leave schedules, and key regional events
- Liaise with the Strategy & Operations team on budgetary matters to ensure compliance and efficiency
- Manage contracts, invoicing, and quarterly budgetary reporting for the team
Requirements
What you’ll need- Degree in public policy, law, politics, international relations, economics, or a related field
- 1-2 years of professional experience in policy, tech, or a similar field
- Knowledge of tech policy issues like AI, privacy, and online safety
- Understanding of social, cultural and political systems and policy institutions in MENA
- Excellent communication and persuasive skills in English and Arabic
- Ability to work collaboratively in a matrix environment
- Strong organizational and project management skills
- Experience in policy, operations, or content moderation within tech or social media platforms
- Excellent communication and stakeholder management abilities
- Ability to work independently and handle sensitive issues with discretion
- Familiarity with the MENA region and its policy landscape is a plus
Benefits
Comp & perks- Competitive salary
- Healthcare contribution
- Inclusion in company pension scheme
- Work laptop and phone
- 25 days annual leave (pro-rata)
- Paid bank holidays
- Potential for career progression for top performers