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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Managed Service teams, implementing DevSecOps practices, and enhancing digital services through data-driven analytics. Proficient in software and platform development, incident management, and maintaining cloud infrastructure while fostering team growth and best practices.
Highest-signal resume keywords
DevSecOps PracticesCloud Infrastructure ManagementIncident ManagementObservability Solutions DesignITIL Service Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software MaintenanceInfrastructure as CodeTest AutomationProcess AutomationSecure by Design PrinciplesObservability Solutions ImplementationTechnical Support StandardsDisaster Recovery PlansAutomated Deployment PipelinesService Management Tooling
Soft Skills
CoachingMultitaskingPrioritizationMotivationClient-Facing Awareness
Certifications & Qualifications
SC Security Clearance Eligibility
Industry Keywords
Site Reliability EngineeringBlameless Post-MortemsRoot Cause AnalysisDigital ServicesService Management System
Tech Stack
Tools & technologiesCloudSwitching
About the role
Key responsibilities & impact- Lead a Managed Service team
- Onboard new services without disruption
- Provide ongoing maintenance and support services
- Deliver service enhancements
- Continuously improve digital services and service operations using DevSecOps practices and data-driven user analytics
- Perform hands-on software and platform development
- Pair with and coach engineers
- Implement technical solutions
- Provide pastoral care and guide engineers' career development
- Drive best-practice ways of working
- Participate in Made Tech communities of practice
- Participate in a shared team on-call rota for out-of-hours support
- Implement high-quality observability solutions
- Educate and mentor team members and junior engineers
- Maintain the Service Management System and keep documentation accurate and current
- Define best practices for onboarding new digital and technology services into live support
- Motivate teams to deliver lasting, measurable change
Requirements
What you’ll need- Experience of maintaining and debugging software in production
- Experience of deploying and maintaining software using infrastructure as code
- Experience of managing and improving cloud infrastructure
- Experience of managing and improving data platforms in production
- Strong understanding of DevSecOps, Site Reliability Engineering (SRE), test automation including test-driven development, process automation to reduce toil, and Secure by Design principles
- Strong understanding of ITIL service management practices and their integration with modern DevOps/SRE workflows
- Comfortable switching between programming languages and cloud providers
- Evidence of proactive self-development and developing team members
- Ability to multitask and confidently prioritise yourself and others
- Experience with incident management, blameless post-mortems, and root cause analysis
- Commercial and client-facing awareness
- Eligibility for SC security clearance, requiring 5 years' UK residency and 5 years' employment history or history back to full-time education
- Experience as a software and infrastructure engineer in a production environment
- Experience designing and implementing observability solutions
- Experience integrating service management solutions with monitoring and alerting, service management tooling, automated testing, and automated deployment pipelines
- Experience defining, documenting, and implementing technical support standards, including rollback plans, disaster recovery plans, and runbooks
- Experience growing and running technology teams in a live service environment
- Experience working directly with clients and users
- Experience working alongside transition managers to onboard services into live support
- Experience defining and implementing standardised maintenance approaches including patching and upgrading
Benefits
Comp & perks- 30 days of paid annual leave
- Flexible parental leave options
- Part-time remote working for all staff
- Paid counselling
- Financial and legal advice
- 7% employer-matched pension
- Smart Tech scheme
- Cycle to work scheme
- Individual benefits allowance
- Health care cash plan option
- Pension plan option
- Optional social and wellbeing calendar of events
- Communities of practice and dedicated learning spaces