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Chargeback Specialist
MADFIN Tech. Oversee the full chargeback and dispute lifecycle for Visa and Mastercard .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fraud prevention and chargeback management, with a strong understanding of Visa and Mastercard processes. Proficient in data analysis and reporting, with effective communication skills for collaboration with merchants and internal teams.
Highest-signal resume keywords
Fraud PreventionChargeback ManagementVisa and Mastercard ComplianceData AnalysisInvestigative Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud MonitoringChargeback Data AnalysisTransaction MonitoringCNP Fraud AnalysisMerchant Controls
Soft Skills
Analytical SkillsProblem-Solving SkillsAttention to DetailCommunication Skills
Tools & Technologies
VROLMastercomMicrosoft ExcelGoogle SheetsGrafana
Industry Keywords
PaymentsFintechAcquiringPSPFraud Prevention Tools
Tech Stack
Tools & technologiesGrafana
About the role
Key responsibilities & impact- Oversee the full chargeback and dispute lifecycle for Visa and Mastercard
- Track fraud, chargeback, and transaction activity to spot emerging risks and trends
- Set up and maintain fraud prevention rules and merchant controls
- Ensure compliance with Visa and Mastercard monitoring programmes and scheme thresholds
- Investigate suspicious activity and coordinate corrective action with merchants and internal teams
- Communicate and exchange information with related departments
- Produce fraud and chargeback reports and help improve and automate related processes
Requirements
What you’ll need- Experience in fraud prevention, chargeback and dispute management, or a related role within payments, fintech, acquiring, or a PSP for at least 1 year
- Experience working with VROL and Mastercom
- Good understanding of Visa and Mastercard acquirer dispute processes, fraud monitoring programmes, and scheme requirements
- Experience analysing card transactions, CNP fraud, and chargeback data to identify patterns and potential risks
- Familiarity with fraud prevention tools, transaction monitoring systems, and merchant controls
- Strong investigative, analytical, and problem-solving skills, with careful attention to detail
- Confident communication skills and the ability to work with merchants and cross-functional teams
- Good command of written and spoken English
- Proficiency in Microsoft Excel or Google Sheets; experience with reporting or data analysis tools like Grafana is an advantage
Benefits
Comp & perks- Competitive salary based on your experience and contribution and performance-based bonuses
- Flexible working conditions (on-site Riga/hybrid)
- Excellent health insurance after successful completion of the probation period - including extensive medical coverage, mental health support, and dental care
- Additional paid Wellbeing Days - take time for your personal needs, health check-ups, or simply to recharge
- Friendly and collaborative team - we value transparency, initiative, and support each other
- Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!