Head of Key Account Managers

MADFIN Tech

. Lead, coach and develop the Key Account Management team, setting clear priorities and supporting each team member’s performance and growth.

Posted 11/6/2026full-timeRiga • LatviaLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing key client relationships within the fintech and payment service sectors, focusing on client satisfaction, retention, and growth. Proven ability to lead and develop teams while utilizing data-driven insights to enhance performance and operational efficiency.

Highest-signal resume keywords

Fintech ExperienceKey Account ManagementClient Relationship ManagementAnalytical SkillsExcellent Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Satisfaction StrategiesPerformance ManagementData AnalysisKPI TrackingIssue Resolution

Soft Skills

CoachingRelationship BuildingClient-Focused Approach

Tools & Technologies

CRM Tools

Industry Keywords

Payment EcosystemB2B Client RelationshipsPayment Service ProviderAcquiring BusinessMerchantsAcquirersIssuersCard SchemesPayment Processors

About the role

Key responsibilities & impact

Lead, coach and develop the Key Account Management team, setting clear priorities and supporting each team member’s performance and growth.
Oversee management of key client relationships, ensuring consistent points of contact and timely, effective support.
Build relationships with senior client stakeholders and understand their business needs, objectives and challenges.
Develop strategies to improve client satisfaction, retention and long-term value.
Identify opportunities to expand existing partnerships through increased transaction volumes or additional services.
Monitor client activity, performance and satisfaction, using data to identify risks and opportunities.
Own complex client issues and escalations, coordinating with internal teams through resolution.
Establish and improve processes, service standards and reporting.
Track team and portfolio performance against KPIs and provide regular updates to senior management.
Ensure client relationships are managed in line with internal policies.

Requirements

What you’ll need

Mandatory: proven experience in fintech, a payment service provider (PSP) or an acquiring business.
A confident understanding of the payment ecosystem, including the roles of merchants, acquirers, issuers, card schemes and payment processors.
Experience leading or managing a Key Account Management, Client Success or similar team.
A strong track record of managing strategic B2B client relationships and improving retention and client growth.
Experience coaching team members, setting priorities and managing performance.
Excellent communication and relationship-building skills, including confidence working with senior stakeholders.
A practical, client-focused approach to resolving complex issues and coordinating across teams.
Strong analytical skills and experience using data, KPIs or CRM tools to manage client relationships.
The ability to balance client needs with operational, commercial and regulatory requirements.
Excellent English, written and spoken.

Benefits

Comp & perks

Competitive salary based on your experience and contribution and performance-based bonuses
Flexible working conditions (on-site Riga/hybrid)
Excellent health insurance after successful completion of the probation period - including extensive medical coverage, mental health support, and dental care
Additional paid Wellbeing Days - take time for your personal needs, health check-ups, or simply to recharge
Friendly and collaborative team - we value transparency, initiative, and support each other
Travel opportunities to industry events and expos — travel with the team, meet the industry in person, and be where the action happens
Gifts from the company for work anniversaries and birthdays — because milestones matter, and we love celebrating them with you!