IT Technical Support Specialist – Tier 1

Madre Integrated Engineering

. Provide onsite and remote technical support for Windows and Apple desktops, laptops, workstations, iMacs, and MacBooks .

Posted 9/20/2026full-timeDoha • QatarMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for Windows and macOS environments, including troubleshooting hardware and software issues, managing IT assets, and utilizing ticketing systems. Proficient in customer service and problem-solving to ensure efficient resolution of technical incidents.

Highest-signal resume keywords

Tier 1 Technical SupportWindows And macOS TroubleshootingIT Ticketing SystemsHardware Installation And Software DeploymentITIL Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingHardware InstallationSoftware DeploymentNetworkingAsset ManagementPreventive MaintenanceCorrective MaintenanceIncident ManagementService Request Management

Soft Skills

CommunicationCustomer ServiceDocumentationProblem-Solving

Tools & Technologies

Remote-Support ToolsTicketing SystemsPrintersScannersIP TelephonesIT Peripherals

Certifications & Qualifications

CompTIA A+Microsoft CertificationApple CertificationITIL Foundation

Industry Keywords

Information TechnologyDesktop SupportIT Helpdesk OperationsTechnical Data CollectionLifecycle Documentation

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Provide onsite and remote technical support for Windows and Apple desktops, laptops, workstations, iMacs, and MacBooks
Diagnose and resolve routine hardware, software, operating system, and connectivity issues
Support printers, scanners, IP telephones, accessories, and other IT peripherals
Log, update, monitor, and close incidents and service requests through the ticketing system
Escalate complex or unresolved issues to Tier 2 with complete diagnostic information
Assist Tier 2 teams with onsite troubleshooting, task execution, and technical data collection
Install and configure operating systems, standard applications, and approved software
Prepare, deploy, relocate, replace, and maintain IT equipment and peripherals
Perform approved hardware upgrades and component replacements
Conduct preventive and corrective maintenance to minimize system downtime
Maintain accurate IT asset records and lifecycle documentation

Requirements

What you’ll need

Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field
Relevant experience in Tier 1 technical support, desktop support, or IT helpdesk operations
Working knowledge of Windows and macOS environments
Experience troubleshooting desktops, laptops, printers, scanners, IP phones, and peripherals
Familiarity with remote-support tools and IT ticketing systems
Basic knowledge of hardware installation, software deployment, networking, and asset management
Good communication, customer-service, documentation, and problem-solving skills
ITIL Foundation, CompTIA A+, Microsoft, Apple, or equivalent certification is preferred

Benefits

Comp & perks

Full-time employment
Onsite and remote technical support work arrangements