Associate Director – Specialty Pharmacy Operations

Madrigal Pharmaceuticals

. Direct, monitor, and enhance specialty pharmacy and IDN operations within the Market Access and Trade team .

Posted 9/15/2026full-timeRemote • Massachusetts • United StatesSenior💰 $180,000 - $221,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing specialty pharmacy operations and enhancing patient access through data analysis and cross-functional collaboration. Proficient in developing operational plans, maintaining compliance, and driving program performance in the biopharma industry.

Highest-signal resume keywords

Specialty Pharmacy Program ManagementData Analysis and KPI ReportingCross-Functional Team CollaborationVendor Management ExperienceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operationalizing Specialty Pharmacy ProgramsData Trend AnalysisProgram Performance ImprovementBudget ManagementPolicy and Procedure Development

Soft Skills

Excellent Communication SkillsOrganizational SkillsPresentation SkillsInfluencing Change ManagementCollaboration Skills

Tools & Technologies

MS Office SuitePowerPointWordExcel

Industry Keywords

Biopharma IndustryMarket AccessPatient AccessNASH Disease StateClinical Data

About the role

Key responsibilities & impact

Direct, monitor, and enhance specialty pharmacy and IDN operations within the Market Access and Trade team
Manage dispensing operations to improve patient access and adherence and deliver a best-in-class patient and prescriber experience
Collaborate with Patient Access, Marketing, Medical Affairs, Regulatory, Legal, and Market Access field teams
Engage external stakeholders in program operations and analyze data and KPIs
Develop understanding of the NASH disease state, Rezdiffra clinical data, and commercialization strategy
Monitor Specialty Pharmacy and IDN performance against contractual obligations
Implement specialty pharmacy services, enhancements, and operational efficiencies
Maintain program correspondence, scripting, and collateral through legal and regulatory approval processes
Evaluate specialty pharmacy vendor performance with operations and data analytics teams
Support quarterly business reviews, prepare materials, communicate vendor expectations, and identify strategic insights
Collaborate with Consumer Marketing and Patient Access to improve specialty pharmacy programs
Develop and communicate messages to internal and external channel partners
Oversee operational plans, budgets, expenses, and timelines
Create and maintain policies, procedures, and business rules for distribution programs
Report program-level KPIs and outcomes to leadership
Influence cross-functional change management and tackle complex projects
Ensure ethics, quality, and compliance with market access and channel laws, regulations, and company policies

Requirements

What you’ll need

Bachelor’s degree required; advanced degree in Business or Pharmacy preferred
10+ years of related experience in the biopharma or related industry
3–5 years of healthcare industry customer/vendor management experience strongly preferred
3+ years of experience operationalizing specialty pharmacy programs and networks required
Ability to develop insights from data trends to improve program performance
Experience with pre-launch drugs and new product launches preferred
Ability to work effectively within a cross-functional team and in an environment of rapid change
Excellent written, organizational, verbal, presentation, and communication skills
Proficient in MS Office products including PowerPoint, Word, and Excel
Approximately 20% travel

Benefits

Comp & perks

All employees receive equity
Flexible paid time off
Medical, dental, vision and life/disability insurance
401(k) offerings, including traditional, Roth, and employer match
Supplemental life insurance
Legal services
Mental health benefits through the Employee Assistance Program for employees and their family
Reasonable accommodations throughout the hiring process