FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Tech Solution IT Analyst
MAG Aerospace. Serve as the primary contact for end-user technical support .
Posted 9/15/2026full-timeFairfax • Virginia • United StatesSenior💰 $70,000 - $130,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including device management, user training, and technical issue resolution. Proficient in maintaining cybersecurity compliance and communicating effectively with both technical and non-technical users.
Highest-signal resume keywords
IT Support ExperienceEndpoint Manager ProficiencyWindows 10/11 KnowledgeService Desk Ticketing Systems ExperienceFederal Civilian or DoD Environment Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportDevice ConfigurationProblem-SolvingUser Account SupportNetwork SupportPrinter SupportMobile Device SupportOnboarding TrainingCybersecurity ComplianceDocumentation Improvement
Soft Skills
Excellent Communication SkillsInitiative
Tools & Technologies
IntuneAzure ADMicrosoft 365ServiceNow
Certifications & Qualifications
MD-102 Endpoint AdministratorMS-102 Microsoft 365 Administrator
Industry Keywords
IT SupportService Desk OperationsFederal ComplianceDoD Environments
Tech Stack
Tools & technologiesAzureCyber SecurityServiceNow
About the role
Key responsibilities & impact- Serve as the primary contact for end-user technical support
- Deploy, configure, and support end-user devices and applications
- Provide technical support via phone, remote tools, and in-person visits
- Perform new-hire setup and deliver onboarding training for hardware, software, and systems access
- Diagnose and resolve end-user technical issues
- Escalate issues to internal teams or vendors when needed
- Maintain cybersecurity compliance on all end-user devices
- Ensure updates, policies, and protections remain in place
- Communicate status updates and resolutions to users and IT leadership
- Improve documentation, workflows, and user training materials
- Travel to MAG locations to deliver onsite support
Requirements
What you’ll need- 5–7 years of experience in IT support or service desk operations
- Excellent communication skills; able to translate technical concepts for non-technical users
- Experience supporting user accounts, networks, printers, conference room AV, and mobile devices
- Strong hands-on experience with laptops, desktops, printers, monitors, and peripherals
- Proven problem-solving abilities and initiative in preventing recurring issues
- Experience supporting federal civilian or DoD environments
- Proficiency with Endpoint Manager, Intune, and Azure AD for imaging and device management
- Advanced knowledge of Windows 10/11 and Microsoft 365 applications
- Experience using service desk ticketing systems such as ServiceNow
- Bachelor's degree
- Ability to meet physical and medical requirements as needed by the position
- Compliance with applicable federal, state, and local jurisdictional requirements
- Preferred certifications: MD-102 Endpoint Administrator; MS-102 Microsoft 365 Administrator
Benefits
Comp & perks- Health benefits
- Life insurance
- Disability benefits
- Financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Total Rewards programs for eligible full-time and part-time employees working at least 30 hours per week