Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
MAG Seguros

Quality, Data and Workforce Planning Analyst

MAG Seguros

. Perform operational capacity planning and monitoring, including forecasting, scheduling, productivity, and adherence.

Posted 10/5/2026contractRio de Janeiro • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational capacity planning, data analysis, and performance monitoring, utilizing advanced Excel, Power BI, and SQL to drive continuous improvement in operational processes and decision-making.

Highest-signal resume keywords
Operational PlanningAdvanced Excel SkillsPower BI KnowledgeSQL Query ExperienceContinuous Improvement Methodologies

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational Capacity PlanningForecastingProductivity AnalysisSLA MonitoringAverage Handling Time (AHT)Average Speed of Answer (ASA)Occupancy AnalysisAbsenteeism TrackingNet Promoter Score (NPS)Omnichannel Planning
Soft Skills
Critical AnalysisCollaborationCommunication
Tools & Technologies
Customer Service Platforms
Industry Keywords
Call Center EnvironmentsOperational MetricsManagement ReportingPerformance TrackingStrategic Alignment

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Perform operational capacity planning and monitoring, including forecasting, scheduling, productivity, and adherence.
  • Monitor and analyze operational metrics, including SLA, service level, average handling time (AHT), average speed of answer (ASA), occupancy, absenteeism, and NPS.
  • Prepare management reports and dashboards to track performance.
  • Support operations through critical analysis, proposing action plans to address performance gaps.
  • Work closely with the Operations and Quality teams to ensure strategic alignment.
  • Track the impact of campaigns, seasonality, and process changes.
  • Contribute to the continuous improvement of planning processes.
  • Support management decision-making through data and analysis.

Requirements

What you’ll need
  • Bachelor’s degree in Business Administration, Engineering, Statistics, Economics, or a related field.
  • Previous experience in Operational Planning or Call Center environments.
  • Knowledge of operational metrics.
  • Advanced Excel skills.
  • Knowledge of Power BI and SQL queries.
  • Experience with omnichannel planning.
  • Experience working with customer service platforms.
  • Knowledge of continuous improvement methodologies.

Benefits

Comp & perks
  • Transportation allowance
  • Meal allowance
  • Market-competitive salary