Business Operations Analyst

Magellan Health

. Serve as a critical liaison between Non-Clinical Operations, Finance, and Analytics .

Posted 10/3/2026full-timeRemote • United StatesJuniorMid-Level💰 $58,440 - $93,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analytics, process improvement, and quality management within the healthcare delivery system. Proficient in creating persuasive data visualizations and communicating complex findings to diverse audiences.

Highest-signal resume keywords

Data AnalyticsProcess ImprovementQuality ManagementData VisualizationHealthcare Delivery System Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Analytical SkillsProcess Improvement MethodologiesTrend AnalysisRoot Cause AnalysisPerformance MetricsProject ManagementData InterpretationReporting ExpertiseUser Acceptance TestingOperational Analysis

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationChange ManagementJudgment

Tools & Technologies

ExcelAccessOutlookWordVisioGenesys Cloud

Industry Keywords

CPT CodesICD-10 CodesRevenue CycleBilling CodesCustomer Experience ManagementQuality MeasurementsHealthcare Analytics

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a critical liaison between Non-Clinical Operations, Finance, and Analytics
Lead and support cross-functional business operations, continuous process improvement, and quality improvement initiatives
Build analyses and reports using persuasive data visualization and communicate complex analytic findings to varied audiences
Plan, direct, and measure large-scale cross-departmental projects and day-to-day performance metrics
Provide technical and reporting expertise and process improvement consultation
Work with leadership and the executive team to measure and analyze program and project performance
Support project leads in defining business processes, data availability, requirements, and operational procedures
Conduct trend analysis and assist with implementing financially and operationally focused recommendations
Collect, analyze, and interpret qualitative and quantitative data, including preliminary analytical and root cause analyses
Support exploratory data analysis and aggregation from authorization, claims, phone system, and HR data sources
Capture workflows and operational processes with subject matter experts to support operational effectiveness and efficiency
Document, support development activities, and roll out operational performance analyses using various computing tools
Create analytic views to help management interpret historical operational performance
Partner with Workforce Management to create and adapt flexible operations staffing models
Perform ad hoc analyses of varying duration and complexity
Support user-friendly tools for measuring, managing, and reporting customer experience management effectiveness
Document operational performance metrics and participate in defining study issues and methodologies
Analyze processes and workflows to improve key metrics and present findings in understandable formats
Communicate timely regarding deliverables
Collaborate across the organization to maximize efficiency and effectiveness
Help create user acceptance test scripts and test plans
Assist with training, communications, presentations, and project documentation

Requirements

What you’ll need

Bachelor's degree required
A combination of education and work experience may be considered
2+ years of experience in process improvement, quality management, or data analytics
6+ years of experience may be considered in lieu of a bachelor's degree
Analytical, planning, verbal, and written communication skills
Ability to build analyses and reports and create persuasive data visualizations
Ability to translate complex analytic findings and concepts to varied audiences
Ability to identify important trends and use technology tools to explore them
Good judgment and ability to manage change effectively
Ability to consistently meet deadlines
Ability to interact with all levels of management and collaborate across departments
Understanding of CPT, ICD-10, revenue, place of service, diagnosis, and billing codes is a plus
PC skills required, especially Excel
Proficiency in Excel, Access, Outlook, Word, and Visio
Knowledge of the healthcare delivery system
Knowledge of claims, authorizations, customer surveys, quality measurements, and process improvement methodologies
Self-starter
Minimum supervision needed
Genesys Cloud experience preferred

Benefits

Comp & perks

Short-term incentives may be available
Comprehensive benefits package
Health, life, voluntary, and other benefits
Benefits and perks supporting physical, mental, emotional, and financial wellbeing
Tobacco-free workplace