Director of Eligibility – Encounters

Magellan Health

. Understand business and IT strategy and ensure required skills and capabilities are available .

Posted 11/2/2026full-timeRemote • United StatesLead💰 $127,295 - $229,105 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT strategy alignment, continuous improvement, and process optimization through methodologies such as Agile, Lean Management, and ITIL. Proven ability to lead cross-functional teams, mentor future leaders, and communicate effectively across technical and business domains.

Highest-signal resume keywords

10+ Years Of Related ExperienceAgile And Lean MethodsProject ManagementCritical ThinkingITIL

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Requirements GatheringSystems AnalysisDesign ThinkingProcess MetricsData Integrity Management

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsProblem-Solving SkillsMentoring

Industry Keywords

Continuous ImprovementUser-Centric DesignCross-Functional ProjectsTechnical Issues ExplanationBusiness Process Improvements

About the role

Key responsibilities & impact

Understand business and IT strategy and ensure required skills and capabilities are available
Lead continuous improvement, IT analysis initiatives and special projects across application portfolios
Establish best practices for requirements gathering, analysis, design, testing and implementation
Partner across the organization to identify business process improvements and translate them into scalable, efficient and automated systems improvements
Own delivery, testing and validation, rollout and training, issue triage and resolution
Apply Critical Thinking, Lean Management, ITIL, Design Thinking and structured systems analysis and design
Establish, track, measure and refine process metrics
Act as a trusted advisor across business and technical teams
Foster user-centric design culture and principles
Clarify project vision, align design with deliverable goals and communicate vision across the organization
Oversee analysis, design and testing practices
Maintain data integrity across multiple systems and resolve inconsistencies
Mentor and empower the IT Analysis team
Hire, develop, engage, motivate and manage managers and individual contributors
Develop and coach future leaders

Requirements

What you’ll need

10+ years of related experience
Experience working with Agile and Lean methods
Experience moving across different IT departments to gain broader business/industry perspective
Ability to collaborate across the organization and execute hands-on
Ability to explain technical issues to technical and business partners
Ability to solve difficult business problems
Excellent project management, interpersonal and organizational skills
Ability to drive and implement ideas in a constantly changing environment
Experience leading technically challenging, cross-functional projects from inception to implementation
Demonstrated ability to build skills within the team
Evolving executive presence
Experience dealing with ambiguity, solving complex problems and scaling effectively across a large organization and highly distributed team
Excellent communication skills and ability to adapt messages to technical and business audiences
Bachelor's degree or equivalent combination of education and work experience may be considered
Bachelor's degree in Computer and Information Science

Benefits

Comp & perks

Short-term incentives may be available
Comprehensive benefits package
Broad range of health, life, voluntary and other benefits and perks
Benefits and perks supporting physical, mental, emotional and financial wellbeing
Equal Opportunity Employer
Tobacco-free workplace