EAP Counselor – Federal, Onsite, Hybrid

Magellan Health

. Provide direct support to organizations and employees through assessment, consultation, education and triage services .

Posted 11/2/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $70,715 - $113,145 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive clinical expertise in behavioral health, including crisis intervention and solution-focused therapy, while effectively managing caseloads and providing comprehensive employee support. Maintains compliance with federal regulations and organizational policies, ensuring high standards of service delivery and professional development.

Highest-signal resume keywords

Clinical ExperienceCrisis InterventionSolution-Focused TherapyIndependently Licensed Behavioral Health ClinicianCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AssessmentCrisis InterventionSolution-Focused TherapyBehavioral Health ExpertiseCase DocumentationEAP AssessmentsWorkplace Issue ConsultationTraining DeliveryPerformance AnalysisContinuous Improvement Plans

Soft Skills

Strong Customer Service SkillsExcellent Training SkillsEffective CommunicationAdaptabilityStress Management

Certifications & Qualifications

Current LicensureCEAP Certification

Industry Keywords

Federal RegulationsEEO RulesADA ComplianceFMLADrug Free WorkplaceEmployee Assistance Program (EAP)Mental HealthChemical DependencyBehavioral HealthWorkplace Relationships

About the role

Key responsibilities & impact

Provide direct support to organizations and employees through assessment, consultation, education and triage services
Use knowledge of federal regulations to assist organizations with employee concerns and problems
Consult with employees and organizations on workplace and work-based issues
Provide clinical expertise to restore employees with diminished performance to healthy functioning
Provide employee and management consultation regarding personal, workplace and management problems
Conduct critical incident response services, EAP assessments and short-term counseling
Deliver EAP orientations, customer webinars, critical incident response and health and wellness trainings
Manage caseload and complete timely case documentation
Provide information and referrals to appropriate levels of care and community resources
Participate in activities that improve SBU and/or client performance, excellence and culture
Identify operational challenges and inefficiencies and recommend continuous improvement plans
Analyze and present issues clearly, concisely and persuasively verbally and in writing
Develop effective working relationships across organizational lines and support team activities and trainings
Maintain professional development and current skills and techniques
Adhere to contract requirements, performance standards, meetings, trainings, standard operating procedures and company policies
Perform other duties as assigned
Comply with role-specific security responsibilities, controls and applicable legal, regulatory and contractual requirements

Requirements

What you’ll need

Minimum of 5 years of clinical experience after receiving the graduate degree
Clinical training must include instruction on chemical dependency, mental health and brief therapy
Understanding of workplace issues, business functions and employee/employer relationships
Ability to acquire understanding of EEO rules, ADA in the workplace, FMLA and Drug Free Workplace Requirements
Ability to provide accurate client assessment, including level of risk, substance abuse and dependency, and job performance issues
Competency in crisis intervention
Knowledge and expertise in solution-focused, brief therapy in an outpatient setting
Strong customer service skills
Excellent training and listening skills
Ability to interact effectively at all levels within the company and with external customers
Ability to adjust to new situations and changing priorities
Comfort with ambiguity and stress while handling varied assignments
Current licensure required meeting State, Commonwealth or customer-specific requirements
Independently licensed behavioral health clinician; acceptable licenses include LCSW-C, LCSW, LMHC, LPCC or LPC
Master's degree in Behavioral Health
CEAP certification preferred

Benefits

Comp & perks

Short-term incentives may be available
Comprehensive benefits package
Health, life, voluntary and other benefits
Benefits and perks supporting physical, mental, emotional and financial wellbeing
Equal Opportunity Employer
Tobacco-free workplace