Customer Experience Operations Manager

. Translate evolving business needs into actionable, prioritized workflows and scalable systems improvements .

Posted 10/15/2026full-timeRemote • United States, CanadaJuniorMid-Level💰 $90,000 - $120,000 per yearWebsite

Tools & technologies

SQL

Key responsibilities & impact

Translate evolving business needs into actionable, prioritized workflows and scalable systems improvements
Identify and prototype AI-assisted workflows, including call summarization, account health signals, renewal risk flags, and ticket triage
Take successful AI workflows into production
Evaluate AI features in Salesforce Agentforce/Einstein, Gong, and Intercom and recommend what to adopt, configure, or skip
Serve as the first line of defense for Salesforce and GTM systems support
Independently troubleshoot, diagnose, and resolve systems issues
Write and maintain reusable prompts, agent instructions, and templates
Build and maintain Salesforce flows and automations
Document processes and maintain a single source of truth
Lead cross-functional projects by defining scope, aligning stakeholders, and prioritizing efforts
Ensure CX systems and reporting are intuitive and reliable with a user-first approach

What you’ll need

2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
Proven experience administering and building in Salesforce, including flows, automations, and reporting
Strong technical troubleshooting skills
Ability to translate business problems into system solutions
Proficiency in Google Sheets and basic SQL
Comfort learning and using additional tools in the GTM stack
Experience managing projects with multiple stakeholders and balancing tradeoffs
Ability to document, standardize, and scale processes
Strong time management and team collaboration
Ability to push back on stakeholders and build consensus
Hands-on experience using LLMs such as Claude or ChatGPT for real operational problems
Comfort with prompt design and evaluating output quality
Familiarity with automation and integration tools such as N8N, Zapier, and MCP connectors
Judgment about when AI is appropriate versus when a deterministic flow is better
Must be based in the United States or Canada and authorized to work there without visa sponsorship

Comp & perks