Key Account Manager, E-Commerce, CRM, Email Marketing

MAILODY GmbH

. Lead 3–5 Account Managers both functionally and disciplinarily .

Posted 10/15/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Account Managers, managing client relationships, and executing email marketing strategies using Klaviyo or similar platforms. Proficient in team development, onboarding processes, and addressing client needs effectively.

Highest-signal resume keywords

Klaviyo ExpertiseEmail Marketing ExperienceLeadership and MentoringClient Relationship ManagementNative-Level German

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Email MarketingCRM ManagementComplex Setup DevelopmentClient CommunicationPerformance Management

Soft Skills

Team LeadershipFeedback DeliveryCoachingProblem-SolvingInterpersonal Communication

Tools & Technologies

KlaviyoBrazeEmarsysBloomreachSalesforce Marketing Cloud

Industry Keywords

E-CommerceAgency ExperienceOnboarding ProcessChurn Risk ManagementAccount Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead 3–5 Account Managers both functionally and disciplinarily
Conduct weekly 1:1 meetings using a clear structure
Take responsibility for the team’s well-being and professional development
Deliver training, provide feedback, and oversee structured onboarding
Own the development and performance of a portfolio of approximately 6–8 of the most demanding accounts
Act as the senior-level point of contact for client decision-makers
Address relevant topics during client calls
Identify churn risks at an early stage and determine appropriate countermeasures
Return at-risk accounts to a growth trajectory
Serve as the team’s technical escalation point for Klaviyo and CRM architecture
Provide subject-matter coaching to Account Managers
Own a company-wide employee process, such as onboarding or offboarding
Align standards with other Key Account Managers and actively share learnings

Requirements

What you’ll need

At least 3–4 years of experience in email marketing or CRM, ideally including experience in an agency or e-commerce environment
Extensive hands-on experience with Klaviyo or a comparable platform (Braze, Emarsys, Bloomreach, Salesforce Marketing Cloud)
Experience building complex setups independently, not merely supporting them
Initial leadership or mentoring experience
Experience taking responsibility for the work of others
Confidence communicating with client decision-makers
Experience engaging with executive management or marketing leadership as an equal partner
Native-level German
Good written and spoken English
Must be based in Germany for tax and social security purposes

Benefits

Comp & perks

Permanent employment contract
100% remote work from anywhere in Germany
Regular team offsites and workations
MacBook, plus additional hardware if required
€50 monthly benefits card after the probationary period
Biannual development conversations with meaningful feedback
Clearly defined level matrix outlining development steps
Leadership training with an external coach
Your own team and the freedom to shape it