Acumatica Support Specialist

Main Line Talent Group

. Respond to customer questions and technical issues by phone, email, and chat .

Posted 11/7/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong troubleshooting and analytical skills to effectively support customers using Acumatica or comparable ERP systems. Possesses clear communication abilities and a customer-first attitude while managing multiple support requests.

Highest-signal resume keywords

Acumatica ExperienceERP Software SupportTroubleshooting SkillsClear CommunicationCloud or SaaS Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAnalytical SkillsIssue DiagnosisTroubleshootingCustomer Training

Soft Skills

Customer-First AttitudeClear Written CommunicationVerbal CommunicationPrioritization

Tools & Technologies

AcumaticaERP SystemsCloud PlatformsSaaS Platforms

Industry Keywords

Customer SupportTechnical IssuesSupport Process ImprovementProduct Knowledge

Tech Stack

Tools & technologies

CloudERP

About the role

Key responsibilities & impact

Respond to customer questions and technical issues by phone, email, and chat
Investigate Acumatica issues, identify root causes, and deliver fixes that keep customers running smoothly
Walk customers through troubleshooting with clear, step-by-step guidance
Partner with internal teams to track and resolve open issues
Keep thorough records of tickets and resolutions, and share insights that improve the support process
Train customers on features and best practices so they get more value from the system
Build strong Acumatica product knowledge, including features, benefits, and customization options
Keep learning as the product and industry evolve

Requirements

What you’ll need

Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience
Experience supporting ERP software or providing technical software support
Strong troubleshooting and analytical skills, with the ability to diagnose issues quickly
Clear written and verbal communication and a customer-first attitude
Ability to manage and prioritize several support requests at once
Acumatica experience, or experience with a comparable mid-market ERP (preferred)
Familiarity with cloud or SaaS platforms (preferred)

Benefits

Comp & perks

Medical, dental, and vision insurance
Company-paid short-term disability, long-term disability, and life insurance
Paid time off and paid holidays
401(k) with company contribution and profit sharing
Paid volunteer time