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Patient Access Representative – Imaging Department
MaineGeneral Health. Perform financial clearance, registration, and clerical duties for point-of-service services in the Imaging department .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration and financial clearance processes, ensuring accurate entry of demographic and billing information while providing exceptional customer service. Proficient in communication and problem-solving to address patient inquiries and facilitate insurance verification.
Highest-signal resume keywords
Patient Registration ExperienceCustomer Service ExperienceInsurance VerificationCommunication SkillsComputer Literacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryInsurance KnowledgeFinancial ClearanceMedical Necessity VerificationClerical Duties
Soft Skills
CommunicationProblem-SolvingInterpersonal Skills
Tools & Technologies
Registration System
Industry Keywords
Imaging DepartmentPatient CareMedical Office Setting
About the role
Key responsibilities & impact- Perform financial clearance, registration, and clerical duties for point-of-service services in the Imaging department
- Meet with patients or caregivers to exchange necessary information and documentation
- Explain processes and address concerns and questions
- Communicate with unit staff and other appropriate personnel to exchange information and determine placement
- Verify insurance benefits and obtain precertification/authorization
- Ensure verification of medical necessity as necessary
- Determine and accept required payments, including co-pays, deductibles, and coinsurance, or refer patients to financial counselors
- Obtain and accurately enter demographic, billing, and clinical information into the registration system
Requirements
What you’ll need- Extensive customer service experience
- Excellent and demonstrated communication skills
- Computer literacy
- 1 year of patient registration, scheduling, or other clerical/customer service experience in a medical office setting preferred
- Ability to keyboard accurately and quickly
- Basic insurance knowledge preferred
Benefits
Comp & perks- Quality health, dental, and vision benefits
- Wellness programs and resources
- Industry-leading leave for new parents
- Generous earned time plan for holidays, vacation, family time, and personal needs
- Employee Assistance Program for employees and anyone in their household
- Payactiv access to earned wages before payday
- Tuition reimbursement
- Up to 2% of eligible pay in 403(b) company-matching contributions
- Additional 2% in the 401(a) retirement income plan
- Three insurance plans covering death, terminal illness, or serious accidental injury
- Short-term and long-term disability insurance
- Leadership-supported programs and learning and development resources
- Career mobility opportunities