Associate Operations Support Specialist II

Mainspring Energy

. Learn and understand novel electro-mechanical hardware systems and operations .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving skills and technical aptitude in monitoring and troubleshooting electro-mechanical hardware systems. Capable of executing detailed instructions and maintaining logs while providing flexible shift coverage.

Highest-signal resume keywords

Troubleshooting Hardware SystemsProblem-Solving SkillsAttention to DetailExcellent Communication SkillsFlexible Shift Coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Technical AptitudeMonitoring System AlertsExecuting Problem-Solving ActionsMaintaining Detailed LogsFollowing Established Troubleshooting Protocols

Soft Skills

Ability to Work IndependentlyStrong Execution FocusTask ManagementPrioritization in Fast-Paced Environment

Tools & Technologies

DashboardsElectro-Mechanical Hardware Systems

Industry Keywords

OperationsDispatchCustomer Support

About the role

Key responsibilities & impact

Learn and understand novel electro-mechanical hardware systems and operations
Monitor system alerts and notifications during assigned shifts
Follow established troubleshooting protocols to address issues
Execute problem-solving actions based on provided flowcharts
Restart hardware systems or escalate issues to senior engineering staff as needed
Maintain detailed logs of alerts and actions taken
Ensure all issues are resolved within the allotted time or escalated appropriately
Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Requirements

What you’ll need

Previous experience in operations, dispatch, or customer support roles
Basic technical aptitude; prior experience with dashboards or similar systems is a plus
Familiarity with troubleshooting hardware and software systems and technology
Ability to follow detailed instructions and processes
Strong problem-solving skills with a focus on execution
Attention to detail and the ability to work independently
Excellent communication skills
Ability to manage multiple tasks and prioritize in a fast-paced environment
Willingness to provide flexible shift coverage, supporting team members during vacations or absences
A Bachelor's degree in a related field is preferred

Benefits

Comp & perks

Pre-IPO stock options
Benefits
Flexible shift coverage and scheduling options
4×10 schedule (four 10-hour shifts per week)