Director of Customer Success

Mainspring Energy

. Serve as the primary point of contact for customers post-deployment .

Posted 9/17/2026full-timeMenlo Park • California • United StatesLead💰 $188,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex B2B customer relationships and driving customer success through effective communication and cross-functional collaboration. Proficient in analyzing technical and operational data to enhance account management and onboarding processes.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCross-Functional CollaborationTechnical CommunicationAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementTechnical Program ManagementData InterpretationOnboarding ProcessesIssue Resolution

Soft Skills

Communication SkillsTrust-BuildingProblem-Solving

Industry Keywords

Power GenerationDistributed EnergyIndustrial EquipmentInfrastructurePost-Deployment Environments

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers post-deployment
Build trust-based customer relationships and drive satisfaction and retention
Coordinate across Engineering, Product, Operations, and Sales to align customer priorities
Ensure consistent and accurate internal and external communication
Lead customer issue identification, escalation, and resolution
Translate technical findings, resolution timelines, and system performance into clear customer communication
Escalate issues internally with appropriate urgency and context
Maintain visibility into open issues and follow through to closure
Establish consistent reporting on account health, system performance, and key metrics
Build and refine onboarding, account management, and customer success processes
Directly manage key accounts and help scale the function

Requirements

What you’ll need

10+ years of experience in Customer Success, Account Management, Technical Program Management, or similar roles
Experience managing complex, technical B2B customer relationships
Proven ability to work cross-functionally with engineering, product, and operations teams
Strong communication skills, with the ability to convey technical concepts clearly
Bachelor’s degree in Engineering, Business, or related field
Experience in power generation, distributed energy, industrial equipment, or infrastructure
Strong analytical skills with the ability to interpret technical and operational data
Experience in post-deployment or operational environments

Benefits

Comp & perks

Pre-IPO stock options
Benefits (not further specified)