Director, Chapter Relationship Leader

Make-A-Wish America

. Advise chapters and strengthen relationships between chapters and Make-A-Wish America .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $115,000 - $144,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in nonprofit performance management, strategic consulting, and operational efficiency within federated nonprofit organizations. Proficient in financial analysis, project management, and implementing tailored improvement strategies to enhance chapter success.

Highest-signal resume keywords

Nonprofit Performance ManagementStrategic ConsultingFinancial AnalysisMicrosoft Office ApplicationsLeadership and Coaching

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Financial AnalysisProject ManagementOperational EfficiencyPerformance Metrics AnalysisChapter Operations Knowledge

Soft Skills

Effective CommunicationInterpersonal SkillsConflict ResolutionStrategic ThinkingCollaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelPower BI

Industry Keywords

Nonprofit Best PracticesFederated Nonprofit OrganizationChange ManagementKPI MonitoringTraining Development

About the role

Key responsibilities & impact

Advise chapters and strengthen relationships between chapters and Make-A-Wish America
Identify and implement strategies to improve chapter performance, operational efficiency, financial growth, and overall success
Collaborate with chapter CEOs, boards, and the National Office to execute enterprise strategy and align chapter priorities
Conduct comprehensive chapter assessments and formulate actionable recommendations
Design and implement tailored improvement strategies with cross-functional teams
Analyze financial statements, budgets, and performance metrics to identify trends, anomalies, and optimization opportunities
Streamline and optimize chapter operational processes to enhance efficiency, reduce costs, and improve performance
Monitor KPIs to track progress and measure improvement initiatives
Engage chapter leadership, department heads, and stakeholders to align objectives and facilitate change
Introduce nonprofit industry best practices and benchmarks for continuous improvement
Collaborate with finance, operations, development, and mission teams
Identify team skill gaps and develop training with chapter leadership
Assess risks and develop contingency plans
Serve as liaison between the National Office and chapters, communicating opportunities, concerns, and learnings and driving solutions

Requirements

What you’ll need

Applicants must be authorized to work for any employer in the U.S.; employment visas or other immigration processes are not sponsored
10+ years of total experience
7+ years of experience in a federated nonprofit organization/environment required
Proven experience in nonprofit performance management and/or strategic consulting
Strong knowledge of Microsoft Office applications required, including expertise in Word, Excel, and Power BI
Effective communication and interpersonal skills
Strong financial acumen with project management and organizational abilities
Knowledge of nonprofit industry best practices and trends
High-level understanding of chapter operations and issues chapter staff and boards face daily
Ability to identify and resolve conflict
Leadership, coaching, strategic thinking, consultation, collaboration, negotiation, and change-management abilities
Bachelor’s degree in nonprofit management, business, or related field preferred
Ability to thrive in a dynamic, fast-paced remote environment
Ability to travel to chapters, staff meetings, and conferences 20–25%
May require work outside a traditional Monday–Friday work week and normal business hours

Benefits

Comp & perks

Comprehensive benefit package effective day 1: Medical, Vision, Dental, Wellness
Annual incentive potential
Health Savings Account and Flexible Spending Account options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability, Long Term Disability and Life Insurance
Additional insurance plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
Laptop, 24” monitor, and docking station/adaptor provided to new hires
Competitive PTO starting at 15 days, with enhanced time off for senior roles
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave
Employee Awards and Recognition Programs
Individual and Leadership Development
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Monthly premiums paid for the employee for vision, dental, and short/long term disability