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Malaa Technologies

Customer Service Specialist

Malaa Technologies

. Answer customer inquiries via phone, email, and other designated channels in both Arabic and English .

Posted 10/18/2026full-timeRiyadh • Saudi ArabiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in Arabic and English, providing exceptional customer service through effective communication and problem-solving skills. Maintains accurate documentation and proactively addresses customer needs to enhance satisfaction.

Highest-signal resume keywords
Fluency In Arabic And EnglishExcellent Verbal And Written Communication SkillsStrong Interpersonal SkillsProblem-Solving SkillsPhone Etiquette

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Active ListeningPositive AttitudeProfessionalismAttention To DetailTeam Collaboration
Industry Keywords
Customer InquiriesCustomer Issues ResolutionProduct KnowledgeService PoliciesCustomer Documentation

About the role

Key responsibilities & impact
  • Answer customer inquiries via phone, email, and other designated channels in both Arabic and English
  • Effectively troubleshoot and resolve customer issues in a timely and professional manner
  • Provide clear and concise explanations of products, services, and policies
  • Proactively identify and address customer needs to exceed expectations
  • Document customer interactions and maintain accurate records
  • Continuously learn about products and services to enhance the knowledge base

Requirements

What you’ll need
  • Fluency in both Arabic and English languages
  • Excellent verbal and written communication skills with a focus on active listening
  • Strong interpersonal skills to build rapport and trust with customers
  • A positive and professional attitude with a commitment to exceeding expectations
  • Proficiency in phone etiquette and effective communication styles
  • A keen eye for detail and a knack for problem-solving
  • The ability to work independently and as part of a team in a fast-paced environment