Doula Navigator – Community Doula, Bilingual

Malama Health

. Conduct outreach, check-ins, and comprehensive assessments via phone calls, SMS, video calls, or in-person encounters .

Posted 10/24/2026contractDetroit • Michigan • United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community outreach and care coordination, utilizing motivational interviewing and trauma-informed care to support positive health outcomes. Proficient in managing patient caseloads and engaging with community organizations to enhance maternal health services.

Highest-signal resume keywords

Certified Birth DoulaCommunity Health Worker ExperienceCare Management PortalsFluent in SpanishExperience with Medicaid Programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Motivational InterviewingTrauma-Informed CareCare CoordinationAppointment SettingCommunity Outreach

Soft Skills

EmpathyAdaptabilityCommunicationResponsivenessTeam Collaboration

Tools & Technologies

Google WorkspaceNotionSlackZoom

Certifications & Qualifications

Certified Birth DoulaCPR Training

Industry Keywords

Maternal HealthCommunity-Based OrganizationsHealth PlansSocial ServicesEquity Gaps

About the role

Key responsibilities & impact

Conduct outreach, check-ins, and comprehensive assessments via phone calls, SMS, video calls, or in-person encounters
Assist patients with appointment setting, office visits, social services applications, and other requests
Coordinate with health plans, service providers, and multidisciplinary care teams to complete services and referrals
Use motivational interviewing, trauma-informed care, and harm reduction to support positive habit change
Use care management portals to document and track care coordination services
Meet patient caseload targets and prioritize services based on intensity, need, and follow-up requirements
Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and CBO program sites across assigned counties
Conduct virtual outreach through social media and other online spaces
Organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days
Identify opportunities for Malama to highlight services at community events hosted by other organizations

Requirements

What you’ll need

1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker
Must be a certified birth doula prior to employment (training, attendance at 3 births, complete CPR training, etc.)
Reliable and responsive to text and calls
Adaptable and excited to learn new technology
Comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, and Zoom
Positive and empathetic when serving members/clients
Open and honest when providing internal feedback for improvement
Passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
Deep ties to and lived experience in the communities served
Ability to travel regularly across assigned counties for partner site visits
Comfortable engaging with CBOs, following up, and tracking outreach activities
Prior experience working with Medicaid and/or community-based maternal health programs
Fluent in English (written and verbal) and bilingual in Spanish (written and verbal)
Located in Michigan

Benefits

Comp & perks

Flexible work hours to suit your needs
Opportunity to contribute to a fast-growing healthcare technology startup
Training and educational opportunities