Head of Customer Service Solutions – Product Management

Malvern Panalytical

. Lead the global pricing and service product management strategy for Malvern Panalytical's aftermarket service business .

Posted 10/14/2026full-timeRemote • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in global pricing strategy, service product management, and commercial excellence, with a strong focus on data-driven decision making and stakeholder management. Proven ability to lead transformation initiatives that enhance profitability and drive revenue growth in service-based B2B environments.

Highest-signal resume keywords

Global Pricing StrategyService Product ManagementCommercial ExcellenceData-Driven Decision MakingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementPricing StrategyCommercial AnalyticsFinancial AnalysisService CommercializationTransformation ProgrammesRevenue Growth StrategiesProfitability ImprovementLifecycle ManagementAutomated Pricing Systems

Soft Skills

LeadershipInfluencing Senior ExecutivesExceptional Stakeholder Management

Industry Keywords

Aftermarket ServicesB2B EnvironmentsScientific InstrumentationLife SciencesIndustrial TechnologyDigital ServicesSubscription ModelsPredictive MaintenanceRemote SupportService Contracts

About the role

Key responsibilities & impact

Lead the global pricing and service product management strategy for Malvern Panalytical's aftermarket service business
Develop and execute commercial strategies to drive revenue growth, improve profitability, enhance price realization, and deliver customer value
Develop and execute global pricing strategies for spare parts, consumables, service contracts, labour rates, premium service offerings, and digital services
Lead pricing transformation initiatives, including automated pricing systems, pricing governance frameworks, and scalable pricing methodologies
Drive service contract commercialization and lifecycle management to improve attachment rates, renewals, retention, and recurring revenue
Manage and grow the global service product portfolio, including digital services, subscription models, predictive maintenance, remote support, and outcome-based services
Build pricing, profitability, and commercial analytics capabilities for data-driven decision making
Lead and develop a global team of pricing, service product management, and business analytics professionals
Partner with senior leaders across Service, Finance, Commercial Excellence, Product Divisions, Digital, IT, Marketing, and regional teams
Lead major transformation initiatives across service pricing, service contracts, digital services, and commercial excellence

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Economics, Finance, Marketing, or a related field
10+ years of experience in product management, pricing, service commercialization, aftermarket services, or a related commercial leadership role
Proven experience leading global pricing, commercial excellence, or transformation programmes that delivered measurable business results
Strong financial, commercial, and analytical skills
Experience using data to inform pricing, profitability, and growth decisions
Experience in service-based, capital equipment, scientific instrumentation, life sciences, industrial technology, or similar B2B environments
Exceptional stakeholder management and leadership skills
Ability to influence senior executives and drive change across global organisations

Benefits

Comp & perks

Competitive rewards package
Benefits package
Opportunities for continued professional and leadership development
Remote work arrangement indicated by the remote type
Global / hybrid work arrangement as applicable