Senior Cloud Solutions Specialist

Managed Solution

. Drive Microsoft 365 and Azure cloud licensing revenue as a subject matter expert and trusted consultant .

Posted 9/25/2026full-timeUnited StatesSenior💰 $90,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Drive Microsoft 365 and Azure cloud licensing revenue as a subject matter expert and trusted consultant
Lead, co-lead, or support presales conversations based on deal complexity and sales needs
Conduct discovery conversations and translate customer needs into tailored licensing recommendations
Develop and present solution proposals with licensing configurations, cost comparisons, and migration or optimization roadmaps
Work with vendors to secure discounts, promotions, and special pricing
Generate demand, respond to customer inquiries, and advance opportunities through the sales cycle
Serve as an internal subject matter expert for technical licensing questions
Own end-to-end onboarding for new CSP customers
Coordinate welcome communications, licensing transitions, subscription reassignments, and cancellation of prior partner subscriptions
Maintain onboarding documentation, welcome materials, and process guides
Set customer expectations regarding timelines, next steps, and points of contact
Resolve onboarding issues and escalate to the Director of Cloud & Procurement Services when appropriate
Own Microsoft 365 and Azure renewal lifecycles from outreach through signed renewal
Prepare renewal reports, contracts, presentations, and customer communications
Assess customer satisfaction, identify growth opportunities, and mitigate churn risk
Analyze usage and licensing utilization data for renewal and optimization recommendations
Align renewal strategy with account plans and expansion opportunities
Maintain renewal pipeline data and provide status updates to the Director
Build and review customer quotes using Excel and PandaDoc
Update quoting price lists monthly
Review and approve CSP and Microsoft licensing quotes and contracts for accuracy and compliance
Support Microsoft Co-sell opportunity entry and management in Partner Center
Register client projects through CPOR and maintain incentive eligibility
Monitor Partner Center data accuracy and compliance
Track Microsoft updates affecting CSP rules, NCE pricing, terms, incentives, designations, and M365, Azure, Entra ID, Intune, and Power Platform roadmaps
Serve as primary escalation resource for licensing, technical, and process issues
Handle escalated Microsoft 365 and Azure licensing support cases
Review team work product, provide feedback, and identify training opportunities
Develop internal guidance, FAQs, and process resources
Assist with onboarding, mentoring, and coaching junior teammates
Maintain advanced Microsoft licensing and CSP knowledge and support Direct Bill and incentive eligibility
Collaborate with Channel, sales, technical, and finance teams
Provide backup support during absences or high-volume periods
Perform other related duties as assigned

Requirements

What you’ll need

Minimum 4+ years of hands-on experience with Microsoft Cloud Solution Provider (CSP) programs and Partner Center
Experience with subscription management, CPOR claims, co-sell deal registration, incentive program compliance, and GDAP relationship administration
Demonstrated expertise with Microsoft New Commerce Experience (NCE), including subscription lifecycles, pricing models, term commitments, and legacy CSP to NCE transitions
Strong knowledge of Microsoft licensing programs including CSP, NCE, and Open Value
Working knowledge of Azure consumption billing and subscription management
Experience in a presales, solutions consulting, or customer-facing sales role
Ability to lead technical conversations, present to customers, and convert opportunities
Excellent written and verbal communication skills
Proven technical troubleshooting skills for licensing provisioning issues, subscription transfers, and Partner Center operational problems
Adherence to tight SLAs, prioritization, and deadlines
Proficiency with quoting and contract management systems; PandaDoc and ConnectWise preferred
Strong analytical skills for reviewing usage data and developing optimization recommendations
Strong proficiency in Microsoft Excel and the full Microsoft 365 suite, including advanced Excel skills
Extremely organized and detail-oriented; able to manage high volumes across multiple customers and workstreams
Self-motivated problem-solver able to work independently and support team efficiency
Bachelor's degree preferred, along with 4+ years of directly relevant experience
Equivalent combinations of education and highly relevant work experience will be considered
Active Microsoft Licensing Fundamentals Certification required
Microsoft 365 Fundamentals (MS-900) and/or Azure Fundamentals (AZ-900) strongly preferred
Required certifications not held at hire must be obtained within 90 days of employment
Certifications must be maintained and kept current throughout employment
Availability Monday through Friday, 7am to 4pm Pacific Time, with occasional availability outside these hours
Must communicate in written and spoken English
Must be authorized to work in the United States; employment eligibility verified through E-Verify
Ability to meet physical, attendance, communication, and productivity requirements, with or without reasonable accommodation

Benefits

Comp & perks

Incentive bonus compensation
PTO – earn 80 hours lump sum year 1; 15 days accrued throughout year 2; and 20 days accrued throughout years 3+
40 hours of Sick Time per calendar year
401k eligibility after 90 days; company matches 50% of the first 6% in contributions, starting after 90 days
7 paid holidays each year
1 Floating Holiday per Year, plus 2 After 5 Years of Service
Medical, Dental, Vision, including two medical plans with a $0 cost for employee-only coverage tiers
Optional Flexible Spending Account for eligible Health Care or Dependent Care costs
Telemedicine options 24/7
$100K Life/AD&D policy provided for all employees, free of charge
Employee Assistance Program with financial consultation, counseling services, 24/7 traveler's assistance, and more
$80/Month Cell Phone + Internet Reimbursement
Time to pursue Microsoft certifications
Remote work from a home office within an assigned state
Occasional scheduling flexibility for employees in other regions