Bilingual Operations Manager – English, Spanish

Mangone Law Firm, LLC

. Oversee the operation of the entire legal production line, ensuring cases move smoothly through every stage of the process.

Posted 9/20/2026full-timeRemote • Colombia, Mexico, Ecuador, ChileJuniorMid-Level💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing legal production lines, focusing on operational efficiency and team productivity. Capable of implementing process improvements and tracking KPIs to enhance workflow stability and quality of work.

Highest-signal resume keywords

Team LeadershipProcess ImprovementKPI MeasurementBilingual (English-Spanish)Workflow Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Production Line ManagementOperational Metrics TrackingBottleneck IdentificationBacklog PreventionProcess-Driven Thinking

Soft Skills

Excellent CommunicationAnalytical ThinkingEffective Prioritization

Industry Keywords

Legal FieldImmigrationHigh-Volume EnvironmentsBPOService Firms

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Oversee the operation of the entire legal production line, ensuring cases move smoothly through every stage of the process.
Identify and resolve bottlenecks, taking swift action to keep workflow stable and backlog-free.
Drive team growth, raising both the quality of the work delivered and overall productivity.
Set and track operational metrics and KPIs, adjusting processes based on results.
Collaborate closely with Onboarding, Review, Verification, Paralegals, Attorneys, and other departments to ensure consistency and efficiency across the operation.
Propose and implement process improvements that strengthen the operation over the medium and long term.

Requirements

What you’ll need

At least 2 years of experience leading teams or operations, ideally in high-volume, process-driven environments (call centers, BPOs, service firms, legal, etc.).
Experience in the immigration or legal field is a big plus, though not required.
Bilingual (English-Spanish).
Proven experience managing production lines or workflows, with the ability to identify and remove bottlenecks before they impact the client.
Ability to prevent and reduce backlog, prioritizing effectively and anticipating operational risks.
Development-oriented leadership, with the ability to raise both the quality of work and the productivity of the people you manage.
Analytical, process-driven thinking, with the ability to measure KPIs, identify areas for improvement, and implement sustainable solutions.
Excellent communication skills, both to give clear direction to your team and to coordinate with other areas of the firm.

Benefits

Comp & perks

Ongoing professional development to keep growing your skills and advancing your career.
A dynamic, challenging work environment where your talent will be recognized and rewarded.
The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States.
Paid Time Off after twelve months.