Consumer Support Coordinator

Manila Recruitment

. Support the company’s rapidly growing loyalty program and Perks operations .

Posted 10/28/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and data operations, with a strong focus on attention to detail and accuracy in processing consumer receipts. Proficient in utilizing tools for data management and communication while supporting marketing initiatives.

Highest-signal resume keywords

Customer Support ExperienceData Operations ManagementAttention To DetailAirtable FamiliarityFluent Written English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryReceipt ValidationData AnnotationQA ProcessesCampaign Monitoring

Soft Skills

Communication SkillsProblem-SolvingAccountabilityIndependenceAttention To Detail

Tools & Technologies

AirtableZapierBasic CRMsDocument AISMS Marketing Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Consumer BusinessRetailHospitalityCustomer ServiceLoyalty Program

About the role

Key responsibilities & impact

Support the company’s rapidly growing loyalty program and Perks operations
Validate and process incoming consumer receipt submissions
Confirm receipt eligibility based on store, product, date, and program criteria
Identify duplicate entries and review purchase details for accuracy
Escalate unusual or unclear receipts to the U.S. team
Track receipt status in shared tools and reject or flag invalid submissions
Follow up with customers through personalized messages or prompts
Help customers troubleshoot common submission issues
Train and guide the receipt reader tool by identifying common misreads
Update and verify consumer contact details and enrich customer profiles
Annotate and classify receipt data to support Document AI model training
Collaborate with finance to classify statements and process checks and other semi-manual tasks
Support the CEO with research, audits, data entry, scheduling, and special projects
Add eligible users to automated SMS marketing campaigns
Monitor campaign delivery and audience-upload status
Coordinate with the U.S. team on campaign timing, exceptions, and new audience groups

Requirements

What you’ll need

Minimum 3+ years’ experience in customer support, data operations, QA, and admin work
Prior experience working in Consumer business, retail, hospitality, or customer service
Must have a Bachelor’s degree
Strong attention to detail, with ability to spot inconsistencies or errors
Familiarity with Airtable, Zapier, basic CRMs, and form tools
Fluent written English and ability to communicate clearly and professionally
Able to work full-time hours in the Philippines, overlapping with some US time zones
Tech-savvy, accountable, and capable of working independently
Must use their own equipment
Experience labeling or training data for machine learning models is a plus
High-performance, smart, and productive

Benefits

Comp & perks

Flexible schedule
Remote work
Full-time employment
Opportunity to support a mission-driven Public Benefit Corporation focused on healthy, affordable food and sustainable operations