Customer Service Representative

Manila Recruitment

. Manage end-to-end customer support and light dispatching functions .

Posted 10/28/2026full-timeRemote • PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on problem-solving, effective communication, and the ability to manage technician scheduling and customer inquiries efficiently. Proficient in using CRM and dispatching tools to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsCRM ProficiencyCommunication SkillsScheduling Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM ToolsDispatching ToolsAppointment SchedulingReport PreparationPricing Processing

Soft Skills

Problem-SolvingPositive AttitudeCommunicationReliabilityAdaptability

Industry Keywords

Home ServicesTech SupportCustomer InquiriesInbound CallsOutbound Calls

About the role

Key responsibilities & impact

Manage end-to-end customer support and light dispatching functions
Handle inbound calls for appliance repair bookings, service updates, and complaints
Make outbound follow-up calls to confirm appointments and provide parts, technician arrival, and delay updates
Use CRM and dispatching tools to schedule and manage technician appointments based on availability, location, and appliance type
Resolve complaints, technician delays, missed appointments, and last-minute cancellations
Respond to inquiries via phone, email, and text message
Update customer records, prepare reports, and process pricing/payments
Follow the operations manual and escalate only when necessary
Act as the key liaison between customers and technicians

Requirements

What you’ll need

At least 2 to 5 years of relevant customer service experience (open to candidates from any industry)
Strong independent problem-solving skills; ability to resolve customer issues without constant hand-holding and own assigned tasks
Reliable and consistently available at the computer/desk during shift hours
Positive, upbeat attitude and culture fit
Good communication skills across phone, email, and text
Comfortable with outbound and inbound calling, including proactively delivering difficult updates
Willingness and ability to learn new tools quickly
Prior experience in a home services business is a plus (not required)
Background in tech support / voice account roles is acceptable
Ability to work Monday–Friday, 8:00 AM–5:00 PM PST (11:00 PM–8:00 AM Philippine time)

Benefits

Comp & perks

Ongoing training
Career growth opportunities
Year-round work
Supportive work environment