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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing merchant returns experiences, including returns management, logistics coordination, and invoicing accuracy. Proficient in analyzing return volumes and costs to optimize processes and reduce expenses for merchants.
Highest-signal resume keywords
Returns ManagementReverse LogisticsAnalytical SkillsExcel or Google SheetsEcommerce Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Returns Management SoftwareWarehouse SoftwareInternational ShippingFreight KnowledgeCarton ConsolidationPallet ConsolidationCustoms ProceduresEcommerce Order Management SystemsData AnalysisInvoicing Accuracy
Soft Skills
Customer-Focused CommunicationAttention to DetailIndependent PrioritizationCollaboration Across TeamsTime Zone Management
Tools & Technologies
JIRAShopify
Industry Keywords
3PL OperationsCross-Border FulfilmentDTC BrandFreight ForwardingLogistics
About the role
Key responsibilities & impact- Own the returns experience for merchants
- Set up, update, and maintain merchant returns programmes and account configurations
- Onboard merchants, explain the returns service, share forms and introductory information, and collect setup details
- Submit setup information to return-processing partners, follow up on activation status, and provide merchant updates
- Coordinate shipments of returned cartons and pallets to countries of origin or designated locations
- Coordinate with return-processing and logistics partners, including bulk-shipment consolidation
- Review return-facility and inventory information and identify idle stock or location-related issues
- Help determine suitable return-facility options based on merchant requirements and processing coverage
- Analyse return volumes, locations, and costs to recommend improvements that reduce merchant costs
- Review partner invoices and prepare accurate monthly merchant invoices and breakdowns
- Coordinate with finance and use JIRA in the current manual invoicing workflow
- Support fast fulfilment setup, order tracking, and resolution of order issues
- Share returns metrics and updates with Adar
- Collaborate with merchants, partners, finance, logistics, and internal teams across international time zones
Requirements
What you’ll need- 3+ years of experience in returns, reverse logistics, fulfilment, or ecommerce operations; candidates from freight forwarding, international logistics, traditional logistics or shipping companies, and 3PL operations may also be considered
- Hands-on experience with returns-management or warehouse software and ability to learn new partner platforms quickly
- Working knowledge of international shipping and freight
- Strong analytical skills and confidence in Excel or Google Sheets
- Ability to analyse return volumes and costs to recommend improvements
- High attention to detail, especially with account data and invoicing
- Clear, customer-focused communication with merchants, partners, and internal teams
- Ability to manage multiple merchants and priorities independently
- Fluent English
- Working knowledge of customs procedures is nice to have; training can be provided
- Experience with carton or pallet consolidation is nice to have
- Experience at a 3PL, cross-border fulfilment provider, or DTC brand is nice to have
- Familiarity with Shopify and ecommerce order management systems is nice to have
- Experience working across time zones with distributed teams is nice to have
- Mandarin language skills are an advantage but are not required