Sales Operations Specialist

Manila Recruitment

. Provide essential coordination and administrative support to the commercial and sales team.

Posted 10/6/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales coordination and commercial support capabilities, with proficiency in order management, stakeholder communication, and data reporting. Possesses a proactive approach to problem-solving and the ability to manage multiple priorities effectively.

Highest-signal resume keywords

Sales CoordinationOrder ManagementExcel ProficiencyStakeholder CommunicationCommercial Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementSales OperationsCommercial ReportingData TrackingReport Building

Soft Skills

Strong Communication SkillsProactive Problem-SolvingDetail-OrientedOrganizational SkillsRelationship Building

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft PowerPoint

Industry Keywords

Sales CoordinationCommercial OperationsRetail ManagementCustomer OrdersProduct Launches

About the role

Key responsibilities & impact

Provide essential coordination and administrative support to the commercial and sales team.
Expedite customer orders from multiple sources, including international and national FOB, international and national palletised, and DSV orders.
Check ship window availability with product / CN and highlight non-conforming dates.
Manage the Order Status Document, including inputting orders for review by various teams and applying pressure where securing production is critical.
Remove estimates (additions) when orders are placed and report back to the commercial team in the agreed format.
Interpret FOB shipment information from the China team and highlight issues.
Liaise with the China team and retailer merchandising teams, escalating issues to the National Account Manager / Channel Manager.
Build and maintain reports, including promotional calendars, estimates versus actuals, accruals versus spend files, and sales information.
Process retailer SOA claims to pre-agreed metrics.
Work with the partnerships team on SOA and promotional confirmations.
Coordinate retailer product set-up, deadlines, and launch dates with retailers and internal stakeholders.
Manage order planning, stock, and sales inputs.
Build presentations for range, pallet, and WIGIG offers created by the National Account Manager / Channel Manager.
Expedite orders, confirm whether stock has shipped, and highlight issues to the National Account Manager / Channel Manager.
Build the base for commercial summaries, with the National Account Manager / Channel Manager retaining ownership of the commercials.
Work closely with National Account Managers, Channel Managers, retailers, merchandising teams, internal stakeholders, and overseas teams.

Requirements

What you’ll need

Minimum 3–5 years of relevant experience in Sales Coordination, Sales Operations, Commercial Operations, Order Management, or a similar role.
Experience supporting commercial, sales, retail, or account management teams is highly preferred.
Experience coordinating with multiple stakeholders, customers, internal teams, and/or overseas teams is preferred.
Intermediate to good Excel skills, including maintaining reports, tracking data, and preparing commercial summaries.
Proficient in Microsoft Office, particularly Excel, Outlook, and PowerPoint.
Comfortable working with order management, sales, stock, promotional, and commercial reporting data.
Able to interpret information, identify discrepancies, and highlight potential issues.
Strong understanding of sales coordination and commercial support, rather than purely administrative or order-processing work.
Experience coordinating customer orders, shipments, stock, product launches, promotions, or retailer requirements is advantageous.
Able to monitor deadlines, follow up with relevant teams, and proactively resolve or escalate issues.
Commercially minded, with the confidence to challenge ideas, ask questions, and contribute to discussions rather than simply follow instructions.
Able to manage multiple priorities and stakeholders simultaneously.
Strong written and verbal communication skills.
Comfortable working with Sales/Account Managers, retailers, internal departments, and overseas teams.
Able to build positive working relationships while confidently following up and pushing for action when required.
Comfortable working in a role with multiple stakeholders and reporting lines, with no people-management responsibility.
Warm, calm, and quietly confident.
Trustworthy, reliable, and highly detail-oriented.
Organized and able to work autonomously.
Proactive and solutions-oriented.
Strong commercial awareness and good judgment.
Able to work effectively within a young, high-performing UK team.
Strong cultural fit and collaborative working style.
Monday to Friday availability, 3:00 PM–11:00 PM PH time (8:00 AM to 4:00 PM UK time).