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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in AI and automation technologies, with a strong focus on building and securing Copilot agents. Proficient in Microsoft 365 administration, SharePoint security, and delivering client training and governance workshops.
Highest-signal resume keywords
Microsoft 365 AdministrationAI Security UnderstandingMicrosoft Copilot ExperienceTroubleshooting SkillsClient Training and Workshops
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
AI Tools ImplementationAutomation SolutionsPower AutomateAPIs IntegrationSharePoint SecurityPowerShellPythonMicrosoft Graph APIDLP and Sensitivity LabelsRAG / Knowledge-Base Solutions
Soft Skills
Excellent English CommunicationAdaptabilityProblem-Solving
Tools & Technologies
Microsoft 365Copilot StudioTeamsOneDriveEntra IDMicrosoft Purview
Certifications & Qualifications
MCP (Model Context Protocol)Security Certifications
Industry Keywords
IT ExperienceTechnical RolesMSP ExperienceAI GovernanceClient Requirements
Tech Stack
Tools & technologiesPython
About the role
Key responsibilities & impact- Build a client Copilot agent from scratch
- Secure the Copilot agent correctly
- Connect the agent to business systems
- Troubleshoot issues independently
- Train client staff
- Deliver AI governance workshops
- Become Elevate's AI practice lead
Requirements
What you’ll need- 10+ years of experience in IT or technical roles, with broad technical knowledge and strong troubleshooting skills
- 3–5+ years of hands-on experience in AI, automation, or related technologies, with practical experience using AI tools and implementing automation solutions
- Open-minded and adaptable, with the ability to wear multiple hats, including assisting the helpdesk team and handling support tickets when required
- Strong experience with Microsoft 365 administration, including the M365 Admin Center
- Hands-on experience with Microsoft Copilot and Copilot Studio, including building, deploying, managing, and troubleshooting Copilot agents, as well as resolving issues with other AI tools such as Claude and ChatGPT
- Strong understanding of AI security and data leakage risks
- Experience with Microsoft Purview, DLP and sensitivity labels
- Strong experience with SharePoint and SharePoint security
- Strong SharePoint, Teams, OneDrive and Entra ID knowledge
- Ability to connect agents to business systems using APIs and Power Automate
- Ability to run client workshops, training sessions and AI readiness assessments
- Ability to create professional documentation, governance policies and best practices
- Excellent English communication skills, with the ability to understand client requirements, explain technical solutions clearly, and work effectively with clients and internal teams
- Bachelor of Computer Science or Information Technology, or comparable experience (advantageous)
- MSP experience (advantageous)
- PowerShell and Python (advantageous)
- Microsoft Graph API (advantageous)
- RAG / knowledge-base solutions (advantageous)
- MCP (Model Context Protocol) (advantageous)
- Security certifications (advantageous)