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Senior Project Manager
Manila Recruitment. Lead end-to-end delivery of IT professional services projects across multiple customer locations and international regions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing IT professional services projects, including networking, data center infrastructure, and field services, while ensuring effective communication and coordination among diverse teams and stakeholders. Proficient in project scheduling, risk management, and resource planning to deliver successful outcomes across multiple regions and time zones.
Highest-signal resume keywords
IT Professional Services ManagementNetworking InfrastructureProject SchedulingRisk ManagementCustomer Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementInfrastructure DeploymentResource PlanningChange ManagementEscalation ManagementDocumentation ManagementField Services CoordinationData Center InfrastructureLow Voltage CablingEnd User Computing
Soft Skills
LeadershipOrganizational SkillsProblem-SolvingCommunication SkillsCustomer-Facing Experience
Industry Keywords
Global System IntegratorsManaged Service ProvidersTelecom CompaniesField Services OrganizationsTechnology DeploymentInternational Service PartnersMulti-Site DeploymentNorth American ClientsProject ForecastingLabor Planning
About the role
Key responsibilities & impact- Lead end-to-end delivery of IT professional services projects across multiple customer locations and international regions
- Manage projects involving networking, wireless, low voltage, data center infrastructure, infrastructure refreshes, hardware deployments, end user computing, and field services
- Develop and maintain project schedules, deployment plans, resource plans, milestones, dependencies, risks, and customer deliverables
- Coordinate field engineers, subcontractors, international service partners, and other technical resources
- Match engineers and partners to engagements based on technical skillset, certifications, location, availability, and customer requirements
- Serve as the primary communication point between customers, internal operations, engineers, subcontractors, and international partners
- Lead customer project meetings, internal delivery meetings, project kickoffs, status calls, and escalation discussions
- Monitor project progress, labor utilization, schedules, risks, dependencies, and overall delivery performance
- Manage project escalations and coordinate corrective actions
- Ensure project documentation and deliverables are collected, reviewed, and completed according to customer requirements
- Manage multi-site deployment schedules across regions and time zones
- Improve project delivery processes, documentation, resource management, and partner performance
- Monitor engineer and partner performance and help maintain an international service delivery network
- Support project forecasting, labor planning, financial tracking, change management, and scope-change identification
- Provide executive and customer reporting on project status, risks, milestones, issues, and upcoming activities
Requirements
What you’ll need- Significant experience managing IT professional services, infrastructure, field services, or technology deployment projects
- Strong understanding of networking, wireless, data center infrastructure, low voltage cabling, end user computing, and IT infrastructure deployments
- Experience managing engineers, subcontractors, vendors, and international service partners
- Strong customer facing project management and communication experience
- Ability to manage multiple complex projects, customers, regions, and technical resources simultaneously
- Strong experience with project schedules, risk management, escalation management, resource planning, status reporting, and change management
- Strong organizational, leadership, documentation, and problem-solving skills
- Ability to operate independently while coordinating closely with internal operations and executive leadership
- Excellent written and verbal English communication skills are essential
- Must be able to communicate directly with US customers, engineers, and partners and write clear, professional, customer-facing communications
- Experience in IT professional services firms, global system integrators, managed service providers, field services organizations, telecom companies, data center service providers, or large-scale technology deployment environments
- Experience supporting North American clients while working from the Philippines
- Experience managing multi-site or international IT projects
- Experience managing projects across multiple countries and time zones