Service Coordinator

Manila Recruitment

. Serve as the first point of contact for help desk calls and service requests .

Posted 9/15/2026full-timeRemote • PhilippinesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong ticket and workflow management skills, ensuring timely updates and follow-ups while maintaining high standards of customer service. Proficient in coordinating communication across various teams and effectively managing client interactions in a fast-paced environment.

Highest-signal resume keywords

Ticket ManagementCustomer ServiceScheduling and DispatchService Management SystemsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Ticket ManagementWorkflow ManagementSchedulingIncident ManagementTroubleshooting

Soft Skills

Client CommunicationMultitaskingAttention to DetailProactive AnticipationProblem-Solving

Tools & Technologies

ConnectWiseServiceNowTicketing System

Industry Keywords

Service CoordinatorHelp DeskCustomer ServiceIncident Management

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Serve as the first point of contact for help desk calls and service requests
Ensure service standards and policies are used on each ticket
Assign inbound tickets to the best team or person for each issue
Communicate proactively with team members and clients to steer issues toward resolution
Document all customer communication accurately and in detail in the ticketing system
Review service boards throughout the day to ensure tickets are resolved promptly
Review previous-day tickets for errors or missed information
Work with the Service Manager and Escalation Team to assign tickets properly, handle special situations, and escalate issues when appropriate
Ensure orders are ready and staged for upcoming installations
Monitor quality of service to ensure client satisfaction and identify training opportunities
Recognize recurring trends and issues and report findings to help avoid temporary fixes or redundant troubleshooting
Conduct daily board reviews to ensure tickets are investigated and resolved and clients receive ongoing communication as needed

Requirements

What you’ll need

Associate degree in a related field, or equivalent relevant experience
1–3 years of experience in a Service Coordinator, Scheduling/Dispatch, Customer Service, Help Desk, Incident Management, or similar role
Experience with ticket management or service management systems, such as ConnectWise, ServiceNow, or similar platforms
Strong ticket and workflow management skills, including tracking requests from initial intake through resolution and ensuring timely updates and follow-ups
Experience with scheduling and dispatch, including managing calendars, booking appointments, routing resources, and adjusting schedules when priorities or emergencies change
Excellent customer service and client communication skills, with the ability to confidently handle frequent phone calls and email correspondence
Strong spoken and written English, with the ability to listen, understand, process, and respond to client information accurately and efficiently in real time
Ability to gather accurate information, ask probing questions, identify client needs, and provide appropriate initial troubleshooting or route issues to the correct resource
Demonstrated ability to multitask, prioritize competing requests, and work effectively in a fast-paced environment
Ability to coordinate and communicate effectively across clients, engineers, management, billing, procurement, and other internal teams
Strong organizational skills and acute attention to detail, particularly when maintaining tickets, service records, and technician notes
Ability to proactively anticipate needs, follow up on outstanding items, and ensure issues do not fall through the cracks
Proficiency with general and specialized software, with the ability to quickly learn new systems and platforms

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Manila Recruitment Website LinkedIn All Job Openings 11 - 50 employees Founded 2010 💼 Consulting 📦 Logistics 📣 Marketing Consulting
Logistics
Marketing Manila Recruitment is a leading recruitment agency based in the Philippines, specializing in innovative talent sourcing and headhunting services. The agency provides a wide range of recruitment solutions including executive search, IT recruitment, offshore staffing solutions, remote staffing, and more. With a focus on understanding clients' strategic business objectives, Manila Recruitment offers tailored recruitment strategies for multinationals, corporations, and start-ups entering the Filipino market. The firm prides itself on a process-driven approach, offering comprehensive candidate guarantees and a database of over 250,000 candidates. Certified headhunters at Manila Recruitment are dedicated to passive candidate sourcing, ensuring quality hires that align with company culture and requirements. Service Coordinator Job not on LinkedIn 🔥 0 minutes ago 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 👻 Ghost score 25% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for help desk calls and service requests
Ensure service standards and policies are used on each ticket
Assign inbound tickets to the best team or person for each issue
Communicate proactively with team members and clients to steer issues toward resolution
Document all customer communication accurately and in detail in the ticketing system
Review service boards throughout the day to ensure tickets are resolved promptly
Review previous-day tickets for errors or missed information
Work with the Service Manager and Escalation Team to assign tickets properly, handle special situations, and escalate issues when appropriate
Ensure orders are ready and staged for upcoming installations
Monitor quality of service to ensure client satisfaction and identify training opportunities
Recognize recurring trends and issues and report findings to help avoid temporary fixes or redundant troubleshooting
Conduct daily board reviews to ensure tickets are investigated and resolved and clients receive ongoing communication as needed 🎯 Requirements
Associate degree in a related field, or equivalent relevant experience
1–3 years of experience in a Service Coordinator, Scheduling/Dispatch, Customer Service, Help Desk, Incident Management, or similar role
Experience with ticket management or service management systems, such as ConnectWise, ServiceNow, or similar platforms
Strong ticket and workflow management skills, including tracking requests from initial intake through resolution and ensuring timely updates and follow-ups
Experience with scheduling and dispatch, including managing calendars, booking appointments, routing resources, and adjusting schedules when priorities or emergencies change
Excellent customer service and client communication skills, with the ability to confidently handle frequent phone calls and email correspondence
Strong spoken and written English, with the ability to listen, understand, process, and respond to client information accurately and efficiently in real time
Ability to gather accurate information, ask probing questions, identify client needs, and provide appropriate initial troubleshooting or route issues to the correct resource
Demonstrated ability to multitask, prioritize competing requests, and work effectively in a fast-paced environment
Ability to coordinate and communicate effectively across clients, engineers, management, billing, procurement, and other internal teams
Strong organizational skills and acute attention to detail, particularly when maintaining tickets, service records, and technician notes
Ability to proactively anticipate needs, follow up on outstanding items, and ensure issues do not fall through the cracks
Proficiency with general and specialized software, with the ability to quickly learn new systems and platforms Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Junior Specialist – Panel Management 🔥 4 hours ago Pureprofile 51 - 200 💼 Consulting 📣 Marketing 📱 Media Website LinkedIn All Job Openings Junior Panel Management Specialist supporting Pureprofile’s global online research panels. Handling member service, fraud checks, and panel quality during Australian business hours. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required Loan Coordinator, US Mortgage 🔥 9 hours ago NightOwl Consulting Philippines Inc. 51 - 200 💼 Consulting ⚖️ Legal 📦 Logistics Website LinkedIn All Job Openings Loan Coordinator managing US mortgage loan files, milestones, documentation, and third-party services. Supporting remote mortgage operations from Quezon City, Philippines. 🇵🇭 Philippines – Remote 💵 ₱35k - ₱45k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚫👨‍🎓 No degree required Junior Loan Coordinator 🔥 9 hours ago NightOwl Consulting Philippines Inc. 51 - 200 💼 Consulting ⚖️ Legal 📦 Logistics Website LinkedIn All Job Openings Jr. Loan Coordinator supporting U.S. mortgage operations. Reviewing applications, setting up Encompass files, ordering documents, and tracking outstanding items remotely. 🇵🇭 Philippines – Remote 💵 ₱20k - ₱28k / month ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required Patient Eligibility Registration Specialist 🕒 4 days ago Sourcefit 1001 - 5000 📣 Marketing 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Patient eligibility specialist verifying insurance benefits, authorizations, and patient financial responsibility. Maintaining HIPAA-compliant records and resolving coverage discrepancies for timely care. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 🚫👨‍🎓 No degree required Junior Credit Risk Specialist 🕒 6 days ago CKH Group 51 - 200 💼 Consulting ⚖️ Legal 💸 Finance Website LinkedIn All Job Openings Junior Credit Risk Specialist analyzing financial statements, credit exposure, and risk portfolios for boutique accounting and financial services firm. Supporting audits, compliance, reporting, and credit risk strategy. 🇵🇭 Philippines – Remote ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs