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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on accuracy in order processing and record maintenance. Proficient in using Sage X3 or SAP systems, along with MS Office products, to efficiently manage customer orders and communications.
Highest-signal resume keywords
Customer Service ExperienceSage X3SAPMS Office ProficiencyAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingData EntryTyping SpeedRecord MaintenanceOrder Updates
Soft Skills
Strong Communication SkillsActive ListeningMultitasking
Tools & Technologies
Sage X3SAPMS OfficeEDI
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer OrdersPurchase OrderPricing RequestsFast-Paced Environment
About the role
Key responsibilities & impact- Receive and monitor inbound customer orders
- Accurately enter customer orders into Sage, ensuring details match the customer’s purchase order
- Maintain detailed and organized customer-order records
- Initiate and coordinate new part-number setup requests as applicable
- Initiate and coordinate pricing requests as applicable
- Process customer-requested order updates, including quantity, date, and ship-to changes
- Answer inbound calls
- Provide a high level of service to customers
- Perform additional duties as assigned
Requirements
What you’ll need- High School Diploma or equivalent required
- Minimum 2 years of experience relating to customer service
- Typing speed and accuracy
- Intermediate level knowledge of MS Office products, including Excel, Word, and Outlook
- Experience using Sage X3 or SAP, SAP4Hana, and EDI is a plus
- Strong attention to detail with a high degree of accuracy and ability to multitask in a fast-paced environment
- Strong communication skills, including speaking, writing, and active listening
- Must be able to lift up to 25 lbs
- Must be able to read, understand, and comply with written and verbal instructions
- Must be authorized to work in the United States