Customer Service Supervisor

MANN+HUMMEL

. Supervise the HD&I customer service team, establish daily priorities, distribute workloads, and coordinate account coverage .

Posted 10/5/2026full-timeFayetteville • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in supervising customer service teams, with a focus on performance management, customer relationship management, and effective communication across departments. Proficient in SAP and Microsoft Office, with a solid understanding of logistics and material planning in a manufacturing environment.

Highest-signal resume keywords

Customer Service ManagementTeam LeadershipSAP S/4HANA ExperienceCustomer Relationship ManagementLogistics Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Order EntryData AnalysisPerformance ReportingEDI Transaction ManagementMaster Data Maintenance

Soft Skills

Coaching and DevelopmentProblem-SolvingEffective CommunicationApproachable LeadershipInitiative

Tools & Technologies

SAPMicrosoft OfficeExcel

Certifications & Qualifications

Associate's DegreeBachelor's Degree

Industry Keywords

ManufacturingDistributionAutomotive IndustryIATF RequirementsMaterial Planning

About the role

Key responsibilities & impact

Supervise the HD&I customer service team, establish daily priorities, distribute workloads, and coordinate account coverage
Coach, train, and develop team members; set performance expectations and address performance concerns
Oversee customer order entry, reconciliation, processing, and tracking
Monitor past-due and expedite logs and coordinate actions to address delivery issues
Oversee incoming EDI transactions and correct errors or discrepancies
Ensure accurate setup and maintenance of customer master data, customer portals, and related information in SAP and other systems
Maintain customer relationships and serve as an escalation point for inquiries, complaints, and service concerns
Collaborate with planning, logistics, manufacturing, quality, and other departments to resolve service constraints and track corrective actions
Monitor, summarize, and report customer delivery ratings and team performance measures
Provide timely and accurate updates on order status, delivery expectations, and outstanding issues
Provide hands-on customer service support and backup account coverage
Communicate and implement company policies, leadership decisions, and process changes
Foster a positive, collaborative team environment
Perform other job-related duties as assigned

Requirements

What you’ll need

At least 5 years of customer service experience in a manufacturing and/or distribution environment
1–3 years of experience in a supervisory, team lead, or similar leadership role
An associate’s or bachelor’s degree in business or a related field is preferred
Automotive industry experience preferred
Material planning and logistics experience preferred
Working knowledge of SAP; SAP S/4HANA experience preferred
Proficiency in Microsoft Office, including intermediate Excel skills for reporting and data analysis
Basic knowledge of IATF requirements
Strong customer communication, relationship management, and problem-solving skills, including the ability to manage escalations professionally
Ability to organize workloads, review performance data, and coordinate priorities across departments
Approachable leadership style with the ability to coach, encourage, and hold team members accountable
Initiative, sound judgment, and a strong work ethic, with a willingness to assist the team directly when needed
Ability to lead through change, communicate expectations, and handle challenging conversations constructively
Ability to work onsite and travel approximately 10–20%