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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in BMC Helix ITSM configuration and implementation, with a strong focus on customer service model mapping, integration design, and data migration. Proven ability to mentor engineers and maintain high customer satisfaction through quality assurance practices.
Highest-signal resume keywords
BMC Helix ITSM ImplementationBMC Certified Professional: Helix ITSM 22.xITIL 4 FoundationIntegration Design with RESTTelecom OSS/BSS Background
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BMC RemedyHelix ITSM ConfigurationData Migration PlanningTest Plans and Defect TriageService Level ManagementKnowledge TransferIncident ManagementChange ManagementRequest ManagementProblem Management
Soft Skills
Clear Written EnglishCustomer EngagementMentoring
Tools & Technologies
Helix Innovation StudioSmart ITDigital WorkplaceOSS/BSS SystemsMonitoring SystemsIdentity Systems
Certifications & Qualifications
BMC Certified Associate: Helix ITSM 22.xBMC Certified Associate: AR System 22.xBMC Certified Associate: HelixGPT 26.1BMC Certified Associate: Helix Innovation Studio 25.xBMC Certified Associate: Helix Digital Workplace 23.xBMC Certified Associate: Helix Service Management On-Premises Deployment 25.x
Industry Keywords
TelecomNetwork OperationsService ManagementCustomer SatisfactionQuality Assurance
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Run discovery and design workshops
- Map the customer´s service model into Helix ITSM: incident, problem, change, request, knowledge and service level management
- Configure and extend Helix ITSM, Smart IT and Digital Workplace
- Keep customisation low and documented
- Design integrations with REST and the Helix platform (Innovation Studio) to OSS/BSS, HR, monitoring and identity systems
- Plan and run data migration, cutover, hypercare and knowledge transfer
- Own quality through test plans, defect triage, release notes, and customer satisfaction above 70 percent on every engagement
- Mentor two to four engineers and review their work
Requirements
What you’ll need- 6 or more years on BMC Remedy or BMC Helix ITSM, with at least 2 full implementations as technical lead
- BMC Certified Professional: Helix ITSM 22.x (or Associate at offer and Professional within 90 days)
- BMC Certified Associate: Helix ITSM 22.x or 23.x for Administrators
- BMC Certified Associate: AR System 22.x for Administrators
- ITIL 4 Foundation
- Clear written English
- Comfortable in front of a customer CIO or head of operations
- BMC Certified Associate: HelixGPT 26.1 Administering for Service Management
- BMC Certified Associate: Helix Innovation Studio 25.x for Developers
- BMC Certified Associate: Helix Digital Workplace 23.x for Advanced License Administrators
- BMC Certified Associate: Helix Service Management On-Premises Deployment 25.x, for customers that cannot use SaaS
- Telecom OSS/BSS or network operations background
- Languages: English, Arabic