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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and extending Helix ITSM, including incident and change management, while ensuring quality through effective testing and customer satisfaction. Proficient in conducting workshops and mentoring engineers, with strong communication skills in English and Arabic.
Highest-signal resume keywords
BMC RemedyBMC Helix ITSMHelix ITSM ConfigurationITIL 4 FoundationCustomer Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Level ManagementData MigrationREST IntegrationsTest PlansDefect Triage
Soft Skills
MentoringClear Written CommunicationCustomer Interaction
Tools & Technologies
Helix ITSMSmart ITDigital WorkplaceInnovation Studio
Certifications & Qualifications
BMC Certified Professional: Helix ITSM 22.xBMC Certified Associate: Helix ITSM 22.xBMC Certified Associate: AR System 22.xBMC Certified Associate: HelixGPT 26.1BMC Certified Associate: Helix Innovation Studio 25.x
Industry Keywords
Telecom OSS/BSSNetwork Operations
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Run discovery and design workshops
- Map the customer’s service model into Helix ITSM, including incident, problem, change, request, knowledge, and service level management
- Configure and extend Helix ITSM, Smart IT, and Digital Workplace
- Keep customisation low and documented
- Design integrations using REST and the Helix platform (Innovation Studio) with OSS/BSS, HR, monitoring, and identity systems
- Plan and run data migration, cutover, hypercare, and knowledge transfer
- Own quality through test plans, defect triage, release notes, and customer satisfaction above 70 percent on every engagement
- Mentor two to four engineers and review their work
Requirements
What you’ll need- 6 or more years on BMC Remedy or BMC Helix ITSM
- At least 2 full implementations as technical lead
- BMC Certified Professional: Helix ITSM 22.x (or Associate at offer and Professional within 90 days)
- BMC Certified Associate: Helix ITSM 22.x or 23.x for Administrators
- BMC Certified Associate: AR System 22.x for Administrators
- ITIL 4 Foundation
- Clear written English
- Comfortable in front of a customer CIO or head of operations
- Arabic and English language skills
- Telecom OSS/BSS or network operations background is good to have
- BMC Certified Associate: HelixGPT 26.1 Administering for Service Management is good to have
- BMC Certified Associate: Helix Innovation Studio 25.x for Developers is good to have
- BMC Certified Associate: Helix Digital Workplace 23.x for Advanced License Administrators is good to have
- BMC Certified Associate: Helix Service Management On-Premises Deployment 25.x is good to have
Benefits
Comp & perks- Contract-to-hire employment
- Remote work from India