Support Technician

MANTECH

. Utilize ITIL-based processes to manage and resolve incoming incidents, service requests, and demands .

Posted 9/25/2026full-timeMcLean • Virginia • United StatesMid-LevelSenior💰 $66,000 - $109,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in ITIL-based incident management, technical troubleshooting, and user support for hardware and software issues. Proficient in managing user accounts and adhering to security protocols while collaborating with cross-functional teams.

Highest-signal resume keywords

ITIL Incident ManagementTechnical TroubleshootingWindows Active DirectoryUser Support for Windows 10TS/SCI Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Problem ResolutionConfiguration and Debugging TechniquesTCP/IP NetworkingVirus Scanning ServicesDesktop/Laptop/Peripheral Support

Soft Skills

CollaborationCommunicationUser Training

Tools & Technologies

Microsoft Office 2016Remote Desktop Tools

Certifications & Qualifications

TS/SCI Clearance

Industry Keywords

Service RequestsIncident Management24x7 CoverageDocumentationSecurity Protocols

Tech Stack

Tools & technologies

TCP/IPTypeScript

About the role

Key responsibilities & impact

Utilize ITIL-based processes to manage and resolve incoming incidents, service requests, and demands
Troubleshoot, analyze, and resolve hardware, software, and network issues
Perform remote desktop repairs and minimize escalations to Tier 3 support
Provide user support and basic training for common applications, system procedures, and office productivity tools
Collaborate with network, systems engineering, and application development teams to restore services and address complex problems
Manage user accounts and access permissions
Perform special administrative tasks while maintaining documentation and adhering to security protocols
Work the required 9:30 AM–6:00 PM shift as part of a 24x7 coverage team, including holidays
Complete a Monday–Friday training shift during the first 6–8+ weeks

Requirements

What you’ll need

High School Diploma with 4+ years of experience, an Associate’s Degree with 2+ years of experience, or a Bachelor’s Degree with 0+ years of experience
Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications
Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques
Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications
Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support
Must be able to obtain and maintain a TS/SCI with Polygraph
Must be able to remain in a stationary position at least 50% of the time
Constantly operate a computer, phone, and other office equipment for extended periods of time
Occasionally move about inside the office to access file cabinets, office machinery, or communicate with co-workers, management, and customers

Benefits

Comp & perks

Health Insurance
Life Insurance
Paid Time Off
Holiday Pay
Short-term and long-term Disability
Retirement and Savings
Learning and Development opportunities
Wellness programs
Other optional benefit elections