FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ITIL-based incident management and troubleshooting across hardware, software, and network issues while providing user support and training for various applications. Proficient in managing user accounts and adhering to security protocols within a collaborative operational team environment.
Highest-signal resume keywords
ITIL Incident ManagementWindows Active DirectoryTechnical Problem ResolutionUser Support and TrainingTS/SCI Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingNetwork SupportWindows 10 SupportMicrosoft Office 2016Configuration TechniquesDebugging TechniquesTCP/IP KnowledgeRemote Desktop RepairsUser Account ManagementDocumentation
Soft Skills
CollaborationCommunicationProblem-Solving
Tools & Technologies
Office Productivity ToolsTelecommunications SystemsVirus Scanning Services
Certifications & Qualifications
TS/SCI Clearance
Industry Keywords
24/7 Operational SupportTier 0–2 Incident ManagementService RequestsSecurity ProtocolsAdministrative Tasks
Tech Stack
Tools & technologiesTCP/IPTypeScript
About the role
Key responsibilities & impact- Work collaboratively in a 24/7 operational team to triage, categorize, and resolve Tier 0–2 incidents and requests
- Support IT infrastructure and mission-critical applications with thorough problem identification and follow-up
- Utilize ITIL-based processes to manage and resolve incidents, service requests, and demands
- Troubleshoot, analyze, and resolve hardware, software, and network issues
- Perform remote desktop repairs and minimize escalations to Tier 3 support
- Provide user support and basic training for common applications, system procedures, and office productivity tools
- Collaborate with network, systems engineering, and application development teams to restore services and address complex problems
- Manage user accounts and access permissions
- Perform special administrative tasks while maintaining clear documentation and adhering to security protocols
- Work the required 9:30 AM–6:00 PM Monday–Friday shift as part of a 24x7 coverage team, including holidays
- Complete initial training in McLean, VA for the first 2–3+ weeks on an assigned Monday–Friday training shift
Requirements
What you’ll need- High School Diploma with 4+ years of experience, an Associate’s Degree with 2+ years of experience, or a Bachelor’s Degree
- Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications
- Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques
- Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications
- Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support
- Must have a current/active TS/SCI with Polygraph
- Must be able to remain in a stationary position at least 50% of the time
- Constantly operate a computer, phone, and other office equipment for extended periods of time
- Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers
Benefits
Comp & perks- Health Insurance
- Life Insurance
- Paid Time Off
- Holiday Pay
- Short-term and long-term Disability
- Retirement and Savings
- Learning and Development opportunities
- Wellness programs
- Other optional benefit elections