BMS Service Project Manager

Mantis Innovation

. Lead day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments .

Posted 9/25/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $115,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Lead day-to-day service operations and service-related project execution for building automation systems in data centers and other mission-critical environments
Lead daily activities of BMS Service Technicians across assigned service projects and customer sites
Coordinate technician scheduling, dispatch, and resource allocation
Monitor service progress and ensure safe, efficient completion according to company standards
Support service projects, repairs, commissioning activities, system upgrades, and corrective actions
Track project milestones, labor utilization, and service completion status
Escalate resource constraints, schedule risks, and customer-impacting issues to the Construction Manager
Serve as the primary technical escalation point for complex controls issues
Support or perform advanced troubleshooting of BMS hardware, software, controllers, integrations, and networks
Review root-cause analyses and corrective actions for recurring system issues
Validate commissioning activities, programming changes, and system modifications
Maintain service schedules, work-order status, documentation, and project reporting
Support forecasting, labor planning, and budget tracking
Identify potential change-order opportunities and communicate them to management
Coordinate equipment, materials, subcontractors, and internal resources
Coordinate service updates, outage communications, and project status information with customers and internal stakeholders
Partner with the Construction Manager on escalated customer concerns and service recovery
Coach, develop, and support BMS Service Technicians through field leadership, training, and mentorship
Reinforce quality, safety, and documentation standards

Requirements

What you’ll need

4–7 years of BMS, BAS, HVAC controls, or building automation experience
1–3 years leading technicians, crews, or field service operations
Experience creating and upholding Method of Procedures (MOPs) to manage projects
Experience coordinating service projects, work orders, schedules, and field resources
Advanced troubleshooting capability across controls systems, networks, and integrations
Experience working in data centers, mission-critical facilities, healthcare, or similar environments
Ability to travel 50%+ overnight across the country for service repair projects
Ability to work across office and field environments supporting active construction and retrofit projects
Ability to perform sitting, standing, occasional site visits, review field conditions, and coordinate with site teams

Benefits

Comp & perks

Medical
Dental
Vision
FSA
HSA
401k Matching
Paid Vacation
Paid Sick
Paid Holidays
Paid Parental Leave
Paid Short Term & Long Term Disability
Tuition Reimbursement
Flexible hybrid work schedule (for office-based employees)
Professional development opportunities