Field Investigator – SIU

MAPFRE

. Manage assigned investigative tasks across Casualty, Physical Damage, No-Fault, Commercial/CCU, and Property claims .

Posted 9/29/2026full-timeWebster • Massachusetts • United StatesMid-LevelSenior💰 $58,800 - $87,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in conducting thorough investigations into claims, fraud detection, and legal compliance while maintaining strong relationships with law enforcement and stakeholders. Proficient in claims operational systems and possesses advanced interviewing skills to support effective claims management.

Highest-signal resume keywords

Claims Adjusting ExperienceFraud Investigation ExpertiseAdvanced Interviewing SkillsKnowledge of Personal and Commercial PoliciesProficiency in Claims Operational Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims AdjustingFraud DetectionInvestigative TechniquesExaminations Under Oath (EUOs)Locus InvestigationsSite AnalysesScarring PhotographyEDR DownloadsWitness CanvassesCoverage Investigations

Soft Skills

Relationship BuildingCommunication SkillsMentoringProfessional Development SupportCollaboration

Tools & Technologies

SIU Software ApplicationsClaims Operational SystemsSocial Media Research Tools

Certifications & Qualifications

Bachelor’s Degree in Criminal JusticeValid Driver’s License

Industry Keywords

Casualty ClaimsPhysical Damage ClaimsNo-Fault ClaimsCommercial ClaimsFraud StatutesIFB Investigative CapabilitiesNICB Reporting RequirementsAutomobile Design KnowledgeLegal Issues Involving FraudArson Investigation

About the role

Key responsibilities & impact

Manage assigned investigative tasks across Casualty, Physical Damage, No-Fault, Commercial/CCU, and Property claims
Conduct investigations into Medical Provider, Underwriting, Agency, and other investigative matters
Build working relationships with federal, state, and local law enforcement
Participate in fraud-fighting organizations
Provide timely, professional in-person contact with customers and the public
Conduct thorough investigations to determine fraud, evaluate coverage and liability, and identify contributors or co-defendants
Take recorded or written statements and conduct Examinations Under Oath (EUOs)
Perform locus investigations, site analyses, diagrams, scarring photography, EDR downloads, witness canvasses, and dram shop investigations
Maintain current diaries, meet SIU productivity and reporting standards, complete field work, and submit accurate expense reports
Recommend automation systems, procedures, and process improvements
Maintain proficiency in Personal and Commercial policies, statutes, and case decisions
Identify potentially fraudulent claims and complete investigations
Support defense counsel with trials, depositions, mediations, and EUOs
Conduct coverage investigations involving endorsements, limitations, exclusions, garaging, household member, and regular-use issues
Research local ordinances and rules of the road
Assist insureds with interrogatories during litigation
Mentor less experienced adjusters and support professional development
Present cases in roundtable meetings and recommend actions to resolve files
Improve workflows, operating systems, and claims service delivery
Train other claims personnel as needed
Cooperate with law enforcement and other carriers
Keep claims personnel informed of assignment delays and communicate clearly with customers, claimants, investigators, and attorneys

Requirements

What you’ll need

Bachelor’s degree or a professional level of knowledge in a specialized field, or equivalent related experience
Four to six years of experience, or an associate degree plus six to eight years of experience
Minimum of four years of claims-adjusting experience involving Physical Damage, PIP, Casualty, and SIU-related issues, and/or five years of professional investigative experience with a law enforcement agency
Bachelor’s degree in Criminal Justice or a related field is highly desirable
Knowledge of IFB and NICB investigative capabilities and reporting requirements is preferred
Knowledge and proper use of M.G.L. Chapter 175, Section 113H, or similar state-specific fraud statutes
Maintain a valid driver’s license
Personal or company vehicle in good mechanical condition with professional appearance
Proficiency in Claims Operational Systems, social media research, and SIU software applications
Advanced interviewing skills
Knowledge of Personal and Commercial policies, relevant statutes, and case decisions
Knowledge of automobile design and damage repair
Knowledge of legal issues involving fraud and arson
Ability to work regularly away from the office and/or outdoors during core and non-core business hours
Ability to work outside assigned territory or regularly scheduled hours based on business needs
Ability to attend industry and law enforcement seminars and participate in industry organizations and meetings

Benefits

Comp & perks

Tuition reimbursement
Leadership programs
Internal mobility opportunities
Flexible PTO program combining vacation, personal, volunteer and sick time
401(k) plan with company matching contributions
Profit sharing
Medical insurance
Dental insurance
Vision insurance
Short-term disability (STD)
Long-term disability (LTD)
Life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Wellness programs
$0 monthly premium medical plan option for eligible employees earning under $75,000 who elect single coverage under the Super Value Plan
Professional development activities
Equal Opportunity Employer