Security Associate

MAPFRE

. Serve as a first responder for medical emergencies, fire and burglar alarms, evacuations, unauthorized entry incidents, and other life safety events .

Posted 11/9/2026full-timeWebster • Massachusetts • United StatesMid-Level💰 $34,000 - $43,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in emergency response, security monitoring, and incident investigation while maintaining high standards of professionalism and customer service. Proficient in report writing and communication, with strong situational awareness and problem-solving abilities.

Highest-signal resume keywords

Emergency ResponseIncident InvestigationReport WritingCustomer ServiceSituational Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Security Monitoring SystemsIncident ReportsAccess Control ManagementPatrol ProceduresEmergency CoordinationDocumentation SkillsFire Safety InspectionsTraffic ControlDe-escalation TechniquesPhysical Fitness

Soft Skills

Communication SkillsInterpersonal SkillsCritical ThinkingOrganizational SkillsProblem-Solving Abilities

Tools & Technologies

Two-Way RadiosDetex ProgramCommunication DevicesComputer Applications

Industry Keywords

Public SafetyLaw EnforcementEmergency ServicesSecurity ProceduresLife Safety Events

About the role

Key responsibilities & impact

Serve as a first responder for medical emergencies, fire and burglar alarms, evacuations, unauthorized entry incidents, and other life safety events
Conduct foot and vehicle patrols using security monitoring systems, including the Detex program
Monitor facilities, grounds, and restricted areas for safety and security concerns, suspicious activity, policy violations, or unlawful behavior
Investigate incidents including motor vehicle accidents, alarm activations, slip-and-fall incidents, and other security events
Prepare Daily Activity Reports, Incident Reports, and other documentation using computer applications
Escalate safety, security, and facility concerns to appropriate personnel
Manage access control, lobby entrances, visitor access, fixed security posts, and event-related security assignments
Provide customer service and support to employees, visitors, vendors, and stakeholders
Answer and document requests received by phone, radio, or other communication systems
Respond to and coordinate emergency services using two-way radios and communication devices
Provide traffic and pedestrian control and keep fire lanes unobstructed
Secure facilities, buildings, and restricted-access areas
Provide employee escort services after normal business hours as needed
Implement security and safety procedures according to company policies, training, and regulatory requirements
Assist with inspections of fire extinguishers, AEDs, burglar alarms, access control systems, and other security equipment
Support specialized facility access and control system functions
Support departmental and organizational security and safety initiatives
Perform duties honestly, ethically, and professionally

Requirements

What you’ll need

High School Diploma, GED, or equivalent combination of education and related experience
1-3 years of experience in security, public safety, emergency response, law enforcement, military service, or a related field preferred
Ability to remain calm, professional, and decisive in high-pressure and emergency situations
Strong situational awareness and ability to assess and respond to changing circumstances
Excellent verbal and written communication skills
Ability to communicate through two-way radios, phones, and other communication devices
Strong report-writing and documentation skills
Ability to investigate incidents and gather factual information
Experience de-escalating tense or volatile situations
Customer service and interpersonal skills
Critical thinking, organizational, and problem-solving abilities
Ability to maintain confidentiality and discretion
Ability to manage multiple priorities and adapt to operational needs
Ability to remain physically active throughout the shift, including walking, standing, patrolling, and responding to emergencies
Must report to work during severe weather, natural disasters, or other emergencies as Essential Personnel
Ability to work in rain, snow, extreme heat, and extreme cold

Benefits

Comp & perks

Paid Time Off (PTO) combining vacation, personal, volunteer, and sick time
401(k) plan with company matching contributions
Profit sharing
Medical, dental, and vision insurance coverage
Short-term disability (STD)
Long-term disability (LTD)
Life insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Wellness programs
$0 monthly premium medical plan option for eligible employees earning under $75,000 who elect single coverage under the Super Value Plan
Tuition reimbursement
Leadership programs
Internal mobility opportunities
Fundación Mapfre social responsibility initiatives