Functional Analyst – Kanban Proxy Product Owner, Automation Platforms

Maplr

. Receive and qualify requests from customers across different products through a clear intake channel .

Posted 10/22/2026full-timeMontreal • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in implementing Kanban systems and managing workflows, with advanced skills in Jira for configuration and reporting. Capable of bridging business needs with technical realities while facilitating effective communication and prioritization.

Highest-signal resume keywords

Kanban ImplementationAdvanced Jira SkillsFunctional AnalysisFluency In FrenchIT Service Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Flow ModelingWork-In-Progress LimitsEntry And Exit PoliciesClasses Of ServiceContinuous Replenishment

Soft Skills

Influencing Without Formal AuthorityTransparencyCaringPositivity

Tools & Technologies

JiraAutomation PlatformsRPAProcess MiningDigital Adoption

Certifications & Qualifications

Kanban University CertificationKMPKSDKSI

Industry Keywords

ITSMSAFeSupport TeamPlatform TeamIncident Management

Tech Stack

Tools & technologies

FluxITSMRPA

About the role

Key responsibilities & impact

Receive and qualify requests from customers across different products through a clear intake channel
Translate business needs into actionable Jira tickets, including context, value, requirements, dependencies, and acceptance criteria
Facilitate replenishment meetings and prepare priority trade-off discussions across products with the Product Manager and architects
Order the backlog based on value, risk, urgency, and cost of delay
Evolve classes of service: expedite, fixed date, and standard
Organize the functional and technical validation of deliveries with the team and customers
Use flow metrics—lead time, throughput, and work-in-progress aging—to prioritize, forecast, and report
Recommend improvements to the work system and Jira configuration, including boards, filters, and workflows
Bridge the products’ business needs with the team’s technical reality
Maintain a healthy workflow during the transition from Scrum to Kanban

Requirements

What you’ll need

Previous experience implementing a Kanban system within a team undergoing transition, including flow modeling, work-in-progress limits, entry and exit policies (“ready” and “done”), classes of service, and continuous replenishment
Ideally, experience gained in a support or platform team handling incidents, short-turnaround requests, and planned work
Experience as a Functional Analyst, Proxy Product Owner, Product Owner, or in an equivalent role
Advanced Jira skills, including board configuration, JQL, filters, and dashboards
Ability to arbitrate between competing priorities and influence without formal authority
Fluency in French
Kanban University certification (KMP, KSD, or KSI) is an asset
Knowledge of automation platforms (RPA, process mining, and digital adoption) is an asset
Knowledge of IT service management (ITSM) is an asset
SAFe experience or experience in a large organization is an asset
Be transparent, caring, and positive

Benefits

Comp & perks

Personalized, people-focused support throughout your assignment
4 weeks of vacation plus sick leave
Group insurance plus Dialogue telemedicine services
AWS or Azure certification paid for
Training plan
Downtown Montréal offices plus hybrid work
The Maplr experience: happy hours and community meetups