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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial operations within the maritime industry, focusing on revenue generation, customer relationship management, and strategic negotiation. Proven ability to analyze market conditions and deliver actionable insights to enhance customer engagement and operational efficiency.
Highest-signal resume keywords
Commercial NegotiationRevenue GenerationCustomer Relationship BuildingAnalytical InsightMaritime Commercial Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Target ManagementCommercial OperationsCustomer SuccessAccount ManagementAnalytical Skills
Soft Skills
Problem SolvingResourcefulnessCollaborationInfluenceOrganisation
Industry Keywords
Ship OperatingPort ServicesHarbour ServicesMaritime IndustryCommercial Targets
About the role
Key responsibilities & impact- Own revenue and utilisation targets for the customer portfolio and the plan to deliver them, starting with key accounts
- Negotiate adoption commitments with key customers covering ports, services, eligible activity, onboarding, nomination and fee arrangements
- Present adoption proposals to customer commercial, procurement and finance decision-makers and handle objections
- Find and close new revenue opportunities, including expansion into more ports and services
- Build relationships with commercial operators and procurement, operations and finance stakeholders
- Hold regular reviews against account plans for each key customer
- Investigate customer non-use by port and service and deliver actions such as onboarding, contract guidance and nomination-process changes
- Demonstrate value for money using comparable cost and service outcomes, including applicable PortsDirect fees
- Work with category managers and internal teams to resolve supplier, coverage, pricing and performance issues
- Bring customer feedback into PortsDirect commercial priorities
Requirements
What you’ll need- Bachelor’s degree in Business, Maritime or a related field, or equivalent practical experience
- 2–3 years in commercial operations for a ship operator or a closely related maritime role, with a proven track record of meeting revenue or commercial targets
- Commercial negotiation and revenue focus
- Customer relationship building
- Analytical and commercial insight
- Problem solving and resourcefulness
- Organisation and follow-through across global time zones
- Collaboration and influence
- Experience in ship operating, port and harbour services or maritime commercial operations
- Customer success or account management experience helpful
- English — fluent