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Director of Family Support Services
Marine Applied Research & Exploration (MARE). Oversee all family support services and programs through engagement, retention, support, and development of adoptive families .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in family support services, program development, and child welfare, with a strong focus on adoption processes and community engagement. Proven ability to lead teams, advocate for families, and implement strategic initiatives to enhance organizational effectiveness.
Highest-signal resume keywords
Child Welfare ExperienceProgram DevelopmentSupervisory ExperienceStrong Communication SkillsKnowledge of Massachusetts Child Welfare System
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program DevelopmentChild Welfare ExperienceSupervisory ExperienceCRM Database ProficiencyMicrosoft Office Suite Proficiency
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationOrganizational SkillsInterpersonal SkillsAbility to Work Independently
Tools & Technologies
CRM DatabaseMicrosoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPoint
Certifications & Qualifications
Degree in Social Work or Related FieldValid Driver's License
Industry Keywords
Adoption ProcessFoster CareFamily Support ServicesCommunity EngagementDiversity and Inclusion
About the role
Key responsibilities & impact- Oversee all family support services and programs through engagement, retention, support, and development of adoptive families
- Support families throughout all stages of the adoption process, from initial contact through adoption finalization
- Collaborate with DCF and other adoption agencies’ social workers to help families understand the adoption process and access available services
- Serve as the internal agency leader on adoptive-family issues
- Provide in-service training, share resources, and consult on complex family cases
- Serve on the Leadership Team and represent Family Support Services in executive decisions
- Envision and implement strategic planning goals for Family Support Services
- Collaborate with Child Services and Permanency Services teams
- Lead program development, quality assurance, and evaluation initiatives
- Supervise, develop, and manage Family Support Services staff, consultants, and interns
- Contribute to employee engagement, staff retention, professional development, equity, inclusion, and organizational wellness initiatives
- Create and revise agency-wide systems and processes for prospective families
- Maintain personalized follow-up systems for families interested in adoption from foster care
- Advocate for families and address institutional barriers
- Develop partnerships with organizations serving targeted populations
- Represent MARE at community events, information fairs, adoption conferences, and workshops
- Participate in National Adoption Day and other media opportunities
- Create webinars, workshops, learning spaces, and networking opportunities
- Network with DCF and contract-agency family resource staff to facilitate child/family matching and promote Family Support Services
- Promote and administer the “Friend of the Family” mentor program
- Liaise with experienced adoptive-family volunteers supporting events, communications, fundraising, and recruitment
- Participate in planning and executing Adoption Meet & Greets and other MARE events, including evening and weekend commitments
- Participate in full-staff and team meetings in person and virtually
- Complete other duties assigned by the Associate and Executive Director
Requirements
What you’ll need- A degree in social work or a related field
- At least two years of child welfare experience, preferably in foster care/adoption
- Personal experience with foster care or adoption will also be recognized
- Strong written and verbal communication skills
- Strong organizational and interpersonal skills
- Ability to work independently and as a team member
- Demonstrated experience with program development and leading complex projects
- Experience working with diverse groups
- Minimum of two years’ experience supervising staff, interns, or volunteers
- Knowledge of the Massachusetts child welfare system and local resources to support families
- Comfort with modern office technology
- Basic proficiency using a CRM database and Microsoft Office suite (Word, Excel, Outlook, and PowerPoint)
- Mission-driven alignment with MARE’s goal of finding permanency for children and teens in foster care
- Valid driver’s license
- Use of a car
- Ability to work occasional evening and weekend hours
Benefits
Comp & perks- Full-time employment
- Hybrid work arrangement
- Professional development initiatives
- Organizational wellness initiatives