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Executive Director, Client Delivery
MarketSource Inc.. Drive vertical and horizontal customer success across a portfolio within a specific industry vertical .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and strategic direction in managing client service teams and programs, with a focus on driving customer success and revenue growth. Possesses extensive experience in sales management, business acumen, and the ability to navigate complex environments while fostering collaboration across multiple departments.
Highest-signal resume keywords
Sales ManagementClient Service LeadershipBusiness AcumenSales Engagement TechnologyStrategic Program Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ManagementProgram DevelopmentPerformance EvaluationKPI ManagementFinancial ReviewProcess ImprovementMarket AnalysisClient Needs AssessmentSales Strategy ExecutionVendor Relationship Management
Soft Skills
LeadershipCoachingInfluencingCritical ThinkingAdaptability
Tools & Technologies
Microsoft Office SuiteSalesForce.comCoaching ToolsThird-Party Data ProvidersMapping Software
Certifications & Qualifications
Bachelor's Degree in Business Administration
Industry Keywords
Customer SuccessPortfolio ManagementSales EngagementClient AcquisitionTransformational Leadership
Tech Stack
Tools & technologiesSFDC
About the role
Key responsibilities & impact- Drive vertical and horizontal customer success across a portfolio within a specific industry vertical
- Provide thought leadership, manage deliverables, and lead strategic customer programs
- Develop and execute strategies to scale delivery excellence and grow portfolio revenue and profitability
- Partner with Business Development, Solutions, Finance Operations, Marketing, and Information Technology
- Provide transformational delivery leadership across a portfolio of customers
- Work with Vertical Sales Leadership on customer acquisition and expansion strategies
- Lead Client Service Directors and Program Managers
- Manage, mentor, and motivate new and experienced Client Service Directors and Program Managers
- Negotiate and manage client commitments, expectations, Statements of Work, and KPIs
- Provide market feedback, program performance data, and thought leadership to clients
- Monitor and solve problems using critical thinking, business acumen, industry information, and professional experience
- Monitor program objectives and provide performance feedback for team development
- Collaborate with internal stakeholders to improve program value, maintain fiscal integrity, and comply with employment laws and best practices
- Support growth of new and existing business and engage new clients
- Evaluate program and individual performance against expectations and commitments
- Identify client needs, value-add insights, and growth opportunities
- Develop and implement processes and measures to improve business results and performance
- Capture and share sales, market, and competitive information
- Conduct regular financial and program reviews with client management and MarketSource leadership
- Provide strategic direction to program team members, Program Managers, and business partners
- Understand the technology and processes required to meet or exceed program performance requirements
Requirements
What you’ll need- Demonstrated track record of success in sales and sales management across multiple industries
- Specific industry knowledge for the assigned business grouping
- Business acumen and savvy in executive environments
- Understanding of supplier/vendor relationships with medium and large corporations
- Proven experience developing, implementing, and managing sales teams and programs
- Ability to work successfully in ambiguous environments and adapt to changing priorities and business needs
- Leadership, drive, coaching, and influencing skills
- Strong understanding of sales engagement technology, coaching tools, third-party data providers, and mapping software
- Excellent written, oral, and presentation skills
- Ability to use Microsoft Office Suite
- Familiarity with SalesForce.com a plus
- Bachelor's degree or higher in business administration or related field highly desired
- Minimum 7 years of successful sales manager experience or 3+ years of Director-level experience preferred
- Direct experience managing direct, indirect, inside, and outside sales teams a plus
- Up to 45% travel may be required
Benefits
Comp & perks- Medical, dental & vision
- 401(k)/Roth
- Basic/Supplemental Life & AD&D insurance
- Short- and long-term disability
- Health & Dependent Care Spending Accounts (HSA & DCFSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)