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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in desktop support, technical problem resolution, and user account management, with a strong focus on customer service and hands-on IT support activities. Proficient in diagnosing and resolving hardware and software issues in diverse operating environments.
Highest-signal resume keywords
Active TS/SCI With FSPDesktop Hardware TroubleshootingUser Account ManagementCustomer Service SkillsDesktop Configuration Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Desktop SupportTechnical Problem ResolutionHardware TroubleshootingSoftware InstallationAccess AdministrationConfiguration ManagementPerformance Issue ResolutionServer AdministrationApplication SupportPhysical IT Support
Soft Skills
Customer ServiceTroubleshooting Skills
Certifications & Qualifications
Bachelor’s Degree Related To Technical DisciplineAssociate’s DegreeActive TS/SCI With FSP
Industry Keywords
Intelligence CommunityIT Service RequestsLAN-Connected DevicesStandard Software SuitesTechnical Implementation Teams
Tech Stack
Tools & technologiesTypeScript
About the role
Key responsibilities & impact- Provide desktop support, access administration, and technical problem resolution
- Respond directly to customers onsite to troubleshoot and resolve IT service requests and technical issues
- Diagnose and resolve hardware, software, application, configuration, and performance issues affecting PCs, LAN-connected devices, printers, and other desktop technologies
- Support multiple operating environments, standard software suites, and project-specific applications and configurations
- Work with customers to understand IT requirements and ensure timely resolution of technical problems
- Analyze customer requirements and coordinate complex issues with technical business units or service providers
- Provide user account and access administration services
- Perform physical setup, installation, and configuration of desktop hardware and software
- Support software installations and upgrades as part of technical implementation teams
- Coordinate IT projects and service activities with customers and technical providers
- Provide hands-on support for the movement, installation, and configuration of IT equipment
- Support an Intelligence Community client in Chantilly, Virginia
Requirements
What you’ll need- Active TS/SCI with FSP required
- Bachelor’s degree related to the technical discipline and at least 3 years of relevant experience; OR Associate’s degree and at least 5 years of relevant experience; OR no degree and at least 7 years of relevant experience
- Thorough knowledge of Sponsor desktop hardware and standard application suites
- Demonstrated experience identifying, troubleshooting, and resolving desktop hardware, software, and performance issues
- Knowledge of server administration, maintenance, and user account management
- Ability to provide hands-on desktop configuration, installation, and access administration support directly to customers
- Strong customer-service and troubleshooting skills
- Willingness to perform physical IT support activities, including moving equipment
- Ability to lift up to 20 pounds
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- EAP
- Training and Tuition Assistance
- Paid Time Off
- Holidays
- Professional growth and development opportunities
- Equal Opportunity Employer