Inbound Customer Service

Marriott Vacations Worldwide

. Train in office, with future work-from-home opportunities possible .

Posted 11/5/2026full-timeMexico City • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and professional communication skills while effectively managing guest inquiries and reservations. Capable of recognizing upselling opportunities and collaborating with coworkers to enhance the guest experience.

Highest-signal resume keywords

Customer Service OrientationProfessional Communication SkillsTelephone Etiquette SkillsUpselling TechniquesEnglish Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Reservation ManagementSales TechniquesEligibility VerificationProblem ResolutionQuality Assurance Standards

Soft Skills

Positive AttitudeSolution-Oriented ApproachCollaborationRelationship BuildingEnthusiastic Demeanor

Industry Keywords

HospitalityGuest ServicesPrivacy StandardsSafety ProceduresOperational Policies

About the role

Key responsibilities & impact

Train in office, with future work-from-home opportunities possible
Service inbound guest calls with high-quality service and clear communication
Answer guest questions and concerns and assist with rescheduling reservations
Maintain a positive, upbeat, professional, and solution-oriented tone
Check accommodation availability and dates and offer alternative options
Answer questions about property facilities, services, rates, room types, packages, promotions, entertainment, restaurants, and events
Contact Sales, Data Administration, Accounting, or other departments to resolve guest calls, requests, or problems
Follow reservation, quality assurance, safety, security, privacy, and confidentiality standards
Welcome and acknowledge guests, anticipate service needs, and provide genuine appreciation
Develop positive working relationships, support coworkers, and collaborate to achieve common goals
Recognize upselling opportunities and sell enhancements to improve the Marriott experience or event
Explain preview package sales/tour details and requirements to potential owners
Verify eligibility for preview package sales/tours
Overcome potential owner objections while maintaining a polite and enthusiastic demeanor
Communicate with potential owners by telephone to schedule preview package sales/tours and answer questions
Encourage guests or callers to purchase or schedule preview package sales/tours
Perform other reasonable job duties as requested by supervisors

Requirements

What you’ll need

High school diploma/G.E.D. equivalent
English language proficiency
No related work experience is required
No supervisory experience is required
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Ability to follow company and department safety, security, privacy, confidentiality, and operational policies and procedures
Telephone etiquette skills, including answering calls within 3 rings, transferring calls, taking messages, and using appropriate hold procedures
Customer service orientation and professional communication skills
Ability to work effectively with coworkers and departments
Ability to recognize upselling opportunities and use sales techniques
Ability to verify eligibility requirements for preview package sales/tours

Benefits

Comp & perks

Work from home opportunities possible after training in office
Equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture