Sales Experience Manager I – Roadshow, East Coast

Marriott Vacations Worldwide

. Address owner and customer questions, complaints, concerns, cancellations, reservations, closings, exchanges, and other ownership issues .

Posted 10/23/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in customer service, sales coaching, and operational management, with a focus on resolving owner and customer issues while ensuring compliance with sales and marketing regulations. Proficient in coordinating logistics, training, and performance reviews to enhance team engagement and operational efficiency.

Highest-signal resume keywords

Customer ServiceSales CoachingOperational ManagementIssue ResolutionSales And Marketing

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales CoachingSales And MarketingJob-Specific Computer SkillsReading ComprehensionWriting

Soft Skills

CommunicationProblem-SolvingTeam Engagement

Tools & Technologies

Workday

Certifications & Qualifications

Education, Certification, Or Licenses Preferred

Industry Keywords

Customer QuestionsComplaintsCancellationsReservationsOperational StandardsPerformance ReviewsCompliance Documentation

About the role

Key responsibilities & impact

Address owner and customer questions, complaints, concerns, cancellations, reservations, closings, exchanges, and other ownership issues
Research issues and coordinate with internal groups to resolve them
Develop proactive plans to mitigate common owner and customer problems
Coordinate strategy and salvage site pending defaults to maximize closing and lower cancellation rates
Communicate with new owners, support purchase decisions, and influence customers considering rescission to proceed with contracts
Escalate issues to senior management when appropriate
Track issues, identify trends, and provide feedback to Sales, Marketing, and New Owner Administration
Process and fulfill on-tour and purchase incentive benefits
Coordinate onboarding logistics, training documentation, interviews, candidate logistics, HR meetings, leave and workers’ compensation tracking, attendance, and compliance documentation
Assist associates with opening cases and navigating Workday
Oversee daily Sales Gallery, Sales Front Desk, and Tour Desk operations when applicable
Ensure hospitality, customer service, staffing, scheduling, payroll, food and beverage presentation, and operational standards
Conduct performance reviews and coaching meetings; address employee concerns and support recruiting
Review associate satisfaction survey results and improve engagement
Oversee contract process flow to completion
Work with Finance and Accounting to process spiffs and commissions
Follow sales and marketing regulations, policies, and procedures
Perform other duties as assigned

Requirements

What you’ll need

Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance
Ability to reach overhead and below the knees; perform bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period or an entire work shift
Availability to work a fluctuating schedule, including days, nights, weekends, and holidays
Education, certification, or licenses preferred
Job-specific computer skills
Reading comprehension
Writing
Sales coaching
Sales and marketing
Sales, marketing, and operations
May require a background check and/or drug screen

Benefits

Comp & perks

Flexible schedule
Potential background check and/or drug screen contingent on company policy and state and local requirements
Equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture